Hybrid IT Production Support — Mainframe Operations (24/7)

Nexlogica; Downey (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A technology services company is seeking an IT Production Support Assistant in Downey, CA. This role involves supporting production applications in a mainframe environment, managing incident tickets, and working in a hybrid telework/office setting. Candidates should have at least two years of experience with IBM mainframe operations and customer service skills. Flexible scheduling in a 24/7 coverage environment is required.

Qualifications

• Two years of experience in IBM mainframe operations and production control.
• Two years of experience managing incident tickets in a data center.
• Two years of experience using mainframe software Endevor.

Responsibilities

• Support production applications and manage incident tickets.
• Coordinate operation of the mainframe console and execute jobs.
• Participate in a paired programming environment for knowledge sharing.

Skills

Customer service experience

Flexibility

Interpersonal skills

Leadership

Organizational awareness

Problem solving

Excellent communication skills

Education

High school diploma or equivalent

Tools

Control-M

Cherwell service management tool

Endevor

Job description

A technology services company is seeking an IT Production Support Assistant in Downey, CA. This role involves supporting production applications in a mainframe environment, managing incident tickets, and working in a hybrid telework/office setting. Candidates should have at least two years of experience with IBM mainframe operations and customer service skills. Flexible scheduling in a 24/7 coverage environment is required.