IT Production Support Technician

Nexlogica; California (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A technology company is looking for an IT Production Support Technician to support applications in a 24/7/365 environment. The ideal candidate will have a high school diploma, at least 2 years of experience in IBM mainframe operations, and skills in customer service, problem-solving, and excellent communication. This role offers a hybrid telework/office workplace.

Qualifications

• Minimum 2 years of experience in IBM mainframe operations.
• Experience managing incident tickets using a tracking tool.
• Proficiency in mainframe software Endevor.

Responsibilities

• Support production applications in mainframe environments.
• Create and schedule production jobs.
• Maintain mainframe COBOL applications.
• Manage incident tickets and maintain request status.
• Coordinate mainframe console operations.

Skills

Customer service orientation

Flexibility and adaptability

Interpersonal and teamwork skills

Leadership ability

Organizational awareness

Problem solving skills

Excellent communication skills

Education

High school diploma or equivalent

Tools

Control-M

Cherwell Service Management

Endevor

Job description

IT Production Support Technician

Location: Downey, CA | Posted: 5/26/2023 | Company: Nexlogica

The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments. The role supports production jobs in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues. It also involves supporting mainframe COBOL applications using the source code storage and compilation tool to promote program packages and members, as requested by application developers. The assistant sometimes works in a paired programming environment for knowledge sharing and training, reviews and submits procedural documentation, and participates in team presentations to build team skills expertise. Incident tickets are managed using a tracking software application, and the assistant coordinates and controls the operation of the mainframe console, assignment of devices, and input and output devices by executing jobs according to predefined schedules. The work occurs in a 24/7/365 full coverage environment.

Responsibilities

• Support production applications in mainframe and midrange environments.
• Create, schedule, execute, monitor, and troubleshoot production jobs.
• Maintain and promote mainframe COBOL applications.
• Work in paired programming for knowledge sharing and training.
• Review and submit procedural documentation.
• Participate in team presentations to build expertise.
• Manage incident tickets and update request status.
• Coordinate mainframe console operations and device assignments.
• Execute tasks during shift in a 24/7/365 environment.

Skills Required

• Customer service orientation.
• Flexibility and adaptability.
• Interpersonal and teamwork skills.
• Leadership ability.
• Organizational awareness.
• Problem solving skills.
• Excellent communication skills, both speaking and writing.

Experience Required

• At least 2 years of experience in IBM mainframe operations and production control, including job ordering, holding, submitting, canceling, and monitoring using Control‑M.
• At least 2 years of experience managing incident tickets in a data center environment using a tracking tool such as Cherwell Service Management.
• At least 2 years of experience with mainframe software Endevor, moving application programs and source elements such as JCL, procedure files, and control statements to Endevor libraries.

Education Required

A high school diploma or equivalent.

Additional Information

This position operates on a 24/7/365 schedule and may require day/swing/overnight shifts. The role offers a hybrid telework/office workplace.

Apply

Please send your résumé and any additional information to our recruitment team at [e-mail].