Hybrid IT Operations Technician II - Cloud & Automation

Doist; Boston (MA); Hybrid; USD 95,000 - 115,000; Full time

Job summary

Tines in Boston is seeking an experienced IT Operations Technician for a full-time hybrid role reporting to the IT Manager. You will provide expert IT operations support to internal partners, administer cloud platforms including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS, and manage IT logistics for the US region with a focus on automation opportunities to improve service delivery.

The ideal candidate will have 5-8 years in IT operations, expert MacOS knowledge, strong log

Qualifications

• 5-8 years in an IT Operations role.
• Expert level knowledge of MacOS.
• Experience with enterprise apps (HR platforms, etc.).
• Strong log analysis and command-line proficiency on MacOS.

Responsibilities

• Provide expert IT operations support to internal partners.
• Administer cloud platforms: Google Workspace, Zoom, Slack, Jira, AWS.
• Manage IT logistics for the US region—equipment, inventory, shipping, asset lifecycle.
• Identify automation opportunities to streamline IT services.
• Develop and execute projects to improve IT service delivery at Tines.

Skills

MacOS expert

Automation mindset

Analytical thinking

Time management

English proficiency

Log analysis

Incident management

Tools

Google Workspace

Zoom

Slack Enterprise Grid

Jira

AWS

JumpCloud

Job description

Tines in Boston is seeking an experienced IT Operations Technician for a full-time hybrid role reporting to the IT Manager. You will provide expert IT operations support to internal partners, administer cloud platforms including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS, and manage IT logistics for the US region with a focus on automation opportunities to improve service delivery.

The ideal candidate will have 5-8 years in IT operations, expert MacOS knowledge, strong log