Hybrid IT Ops Technician II: Security & Cloud

Providence Anesthesiology Associates; Charlotte (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Providence Anesthesiology Associates in Charlotte, NC is hiring an IT Operations Technician II. This mid‑level role supports infrastructure, patching, VMs, endpoint management, and security tooling, reporting to the IT Director.

The position offers hybrid on-site and remote work with growth toward senior engineering responsibilities. The candidate will manage Microsoft 365 services, patch cycles, RMM tooling, and security/compliance activities while documenting issues and contributing to

Qualifications

• Associate's degree in information technology, computer science, or related field, or equivalent experience.
• 3+ years in IT support or systems administration, with Tier 2 responsibilities.
• Healthcare IT experience is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified preferred.

Responsibilities

• Escalate Tier 2 incidents and provide advanced support across endpoints, apps, identity, and connectivity.
• Document resolutions and contribute to knowledge base to reduce repeats.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID.
• Manage patch cycles across servers and endpoints; ensure compliance.
• Administer endpoint management and RMM tooling.
• Support VM and cloud infrastructure provisioning, capacity monitoring, backups, and restores.
• Assist in security and HIPAA compliance activities, audits, and access reviews.
• Maintain runbooks, asset records, and operational documentation.
• Onboard/offboard users; participate in IT projects and migrations.
• Occasional after-hours support as needed.

Skills

Troubleshooting

Structured troubleshooting

Independent work

Task prioritization

Documentation

Communication

Security awareness

Education

Associates degree in IT

Tools

Microsoft 365

Windows Server/Client

Ticketing systems

Patching

Virtualization/Cloud VM

Endpoint management/RMM

Networking basics

PowerShell

macOS administration

Job description

Providence Anesthesiology Associates in Charlotte, NC is hiring an IT Operations Technician II. This mid‑level role supports infrastructure, patching, VMs, endpoint management, and security tooling, reporting to the IT Director.

The position offers hybrid on-site and remote work with growth toward senior engineering responsibilities. The candidate will manage Microsoft 365 services, patch cycles, RMM tooling, and security/compliance activities while documenting issues and contributing to