Hybrid IT Operations Lead - Service Delivery & Projects

Socket.dev; Phoenix (AZ); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid PTO

EAP

Job summary

Express Flooring is seeking an IT Operations Manager to lead day-to-day IT operations, manage IT support, and drive process improvements. This hands-on leadership role reports to the Director of IT and combines technical expertise with people leadership.

The ideal candidate has 2+ years in IT operations, experience with ITSM (Jira Service Management), Microsoft 365, Entra ID/Intune, and project management, with a focus on security and scalable services.

Qualifications

• 2+ years of experience in IT operations, systems administration, infrastructure, technical support, or a related field.
• Experience leading, mentoring, or coordinating the work of technical teams.
• Hands-on experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; Jira Service Management experience is highly preferred.
• Proven success managing multiple technology projects from planning through completion.
• Strong working knowledge of Microsoft 365, Entra ID, Intune, networking, endpoint management, enterprise applications, and mobile device administration.
• Excellent communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• A continuous improvement mindset and a commitment to delivering an exceptional technology experience for end users.

Responsibilities

• Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery.
• Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices.
• Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management.
• Managing technology projects from planning through implementation, coordinating timelines, resources, milestones, risks, and stakeholder communication.
• Maintaining documentation, asset inventories, security controls, and operational standards that support a secure, scalable IT environment.
• Partnering with vendors to coordinate installations, service requests, and project deliverables.
• Supporting the Director of IT by making sound operational decisions and helping ensure the department runs efficiently every day.

Job description

Express Flooring is seeking an IT Operations Manager to lead day-to-day IT operations, manage IT support, and drive process improvements. This hands-on leadership role reports to the Director of IT and combines technical expertise with people leadership.

The ideal candidate has 2+ years in IT operations, experience with ITSM (Jira Service Management), Microsoft 365, Entra ID/Intune, and project management, with a focus on security and scalable services.