Hybrid IT Operations Leader

24 Hour Home Care; El Segundo (CA); Hybrid; USD 110,000 - 133,000; Full time

Job summary

24 Hour Home Care is seeking a Manager of IT Operations to lead day-to-day IT operations, ensure system reliability, and manage a team of IT professionals and external vendors. The role drives risk management, security, and compliance across HIPAA and NIST frameworks while partnering with stakeholders to scale technology services.

The position is hybrid, based in El Segundo, with regular collaboration across business units and responsibility for budgets and SLAs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; master’s degree preferred.
• 6+ years of experience in IT operations or infrastructure.
• Strong knowledge of enterprise infrastructure, networking, cybersecurity, virtualization, cloud technologies, and IT operations best practices.
• 1-2 years of people leadership preferred.
• Experience with IT governance, security, and compliance frameworks (ITIL, HIPAA, NIST).

Responsibilities

• Lead day-to-day IT operations and infrastructure, ensuring the availability, performance, security, and reliability of systems, networks, cloud environments, and technology services.
• Manage, coach, and develop IT team members while establishing clear performance expectations, operational standards, and opportunities for professional growth.
• Lead IT projects and technology initiatives from planning through implementation, partnering with cross-functional stakeholders to manage requirements, timelines, resources, risks, and successful delivery.
• Manage technology vendors, contracts, service-level agreements, and the IT operations budget to ensure strong performance, appropriate resource allocation, and cost-effective solutions.
• Oversee IT risk, security, and compliance activities, including HIPAA and NIST requirements, cybersecurity assessments, incident response, third-party security reviews, and remediation efforts.

Skills

IT operations

Infrastructure management

Team leadership

Cybersecurity and risk management

Project management

Vendor management

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Master’s degree preferred

Job description

24 Hour Home Care is seeking a Manager of IT Operations to lead day-to-day IT operations, ensure system reliability, and manage a team of IT professionals and external vendors. The role drives risk management, security, and compliance across HIPAA and NIST frameworks while partnering with stakeholders to scale technology services.

The position is hybrid, based in El Segundo, with regular collaboration across business units and responsibility for budgets and SLAs.