IT Operations Lead: Drive Service & Innovation

Express Flooring; Phoenix (AZ); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid PTO

Job summary

Express Flooring is seeking an IT Operations Manager to lead day-to-day IT operations, drive service quality, and mentor the IT Support team. You will partner with the Director of IT to plan, implement, and optimize infrastructure, applications, and security controls in a fast-paced environment.

This hands-on leadership role requires technial depth and strong people skills to balance project delivery with team development.

Qualifications

• 2+ years of experience in IT operations, systems administration, infrastructure, technical support, or a related field.
• Experience leading, mentoring, or coordinating the work of technical teams.
• Hands-on experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; Jira Service Management experience is highly preferred.
• Proven success managing multiple technology projects from planning through completion.
• Strong working knowledge of Microsoft 365, Entra ID, Intune, networking, endpoint management, enterprise applications, and mobile device administration.

Responsibilities

• Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery.
• Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices.
• Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management.
• Managing technology projects from planning through implementation, coordinating timelines, resources, milestones, risks, and stakeholder communication.
• Maintaining documentation, asset inventories, security controls, and operational standards that support a secure, scalable IT environment.
• Partnering with vendors to coordinate installations, service requests, and project deliverables.
• Supporting the Director of IT by making sound operational decisions and helping ensure the department runs efficiently every day.

Skills

IT operations

Team leadership

ITSM

ITAM

Microsoft 365

Entra ID

Intune

Networking

Endpoint management

Mobile device administration

Tools

Jira Service Management

Job description

Express Flooring is seeking an IT Operations Manager to lead day-to-day IT operations, drive service quality, and mentor the IT Support team. You will partner with the Director of IT to plan, implement, and optimize infrastructure, applications, and security controls in a fast-paced environment.

This hands-on leadership role requires technial depth and strong people skills to balance project delivery with team development.