Helpdesk/System Administrator

CURE; Southfield (MI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

CURE Auto Insurance is seeking a System Administrator in Southfield, MI, to deliver fast IT support via ticketing and to manage network infrastructure. You will troubleshoot issues, perform hardware/software fixes, and lead large-scale projects with the helpdesk team.

Requirements include 3+ years of helpdesk experience, a Bachelor’s Degree, Windows Server/AD experience, and knowledge of Cisco Meraki, VMware, and cloud services. A hybrid onsite/offsite schedule is offered.

Qualifications

• At least 3 years - Helpdesk experience in a business office environment.
• Operating Systems: Windows 11, Windows 10, Windows Server 2022.
• Active Directory and Group Policy.
• At least 1 year - Network support experience.
• Maintaining network hardware and software, such as routers, switches, and firewalls.
• Bachelor’s Degree required.
• Strong troubleshooting, problem-solving skills.
• Experience w/ Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, Windows Server 2012 is a plus
• Hands on experience w/ firewalls, switches, scripting, and security tools.

Responsibilities

• Troubleshoot user issues via FreshService ITSM and support Windows-based software, phones, and web services.
• Onboard/manage user accounts across Gmail, O365, and other services; provision laptops/workstations.
• Track IT issues; coordinate resolution with the helpdesk team and business leads.
• Administer Windows Active Directory, DHCP, AD management, and Group Policy.
• Administer Google Workspace.
• Assist in installing/configuring network applications, tools, and patches (Cisco Meraki, VMware, Windows Servers).
• Support integration of new business solutions with the HQ helpdesk team.

Skills

Troubleshooting

Communication skills

Problem solving

Education

Bachelor’s Degree

Tools

Cisco Meraki

TeamViewer

Veeam

vSphere

AWS

GCP

Genesys Cloud

FreshService

Windows 7

Windows Server 2012

Job description

Salary Range: $60,000.00 To $80,000.00 Annually

IT Helpdesk/Systems Administrator

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

CURE Auto Insurance is looking for a System Administrator to provide fast and efficient IT support through ticketing with the ability to support network infrastructure. You will be responsible for troubleshooting user issues, performing hardware/software break-fixes, service integrations. physical virtual network installations, working with department leads, and completing large scale projects with the helpdesk team. Candidates considered for this role must possess advanced knowledge of IT systems, excellent diagnostic skills, and high-level communication skills.

Essential Job Functions

User troubleshooting - Resolve systems, application, hardware, and network trouble tickets administered via FreshService ITSM. Typically includes supporting: Microsoft and Windows-based software, call center and inter-business softphones, web-based services, common office hardware/software.

User account onboarding/management - Gmail, O365, other third-party services. Laptop/workstation provisioning.

Track related IT issues - Take ownership or coordinate resolution and assist in driving large issues to a close with helpdesk team and business leads, escalating high severity issues to CIO if needed.

Windows/Active Directory administration including DHCP, AD management, Group Policy.

Google Workspace Administration.

Support CURE HQ helpdesk team to install/configure network applications, tools, and patches. (Cisco Meraki firewalls/switches/peripherals, VMware environment, Windows Servers etc.)

Work with CURE HQ helpdesk team when integrating new business solutions.

Perform other duties as assigned.

Experience/Qualifications:

At least 3 years - Helpdesk experience in a business office environment: Supporting PC’s, peripherals, printers, phones, servers, software installations, including:Installation, configuration, and maintaining OS and user applications.

Operating Systems: Windows 11, Windows 10, Windows Server 2022.

Active Directory and Group Policy.

At least 1 year - Network support experience.

Maintaining network hardware and software, such as routers, switches, and firewalls. Protecting networks from unauthorized users and implementing security measure.

Bachelor’s Degree required.

Strong troubleshooting, problem-solving skills.

Experience w/ Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, Windows Server 2012 is a plus

Hands on experience w/ firewalls, switches, scripting, and security tools.

Physical Actions/Environment : Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.

Schedule: We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork.

We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Location: Southfield, Mi

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer : This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.