Hybrid IT Helpdesk & System Administrator

CURE Auto Insurance (Citizens United Reciprocal Exchange); Southfield (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CURE Auto Insurance in Michigan is seeking a System Administrator to provide fast and efficient IT support through ticketing, troubleshooting user issues, and managing hardware/software break-fixes, service integrations, and large-scale projects with the helpdesk team.

The role requires advanced knowledge of IT systems, strong diagnostic and communication skills, experience with Windows environments, AD/GP, Google Workspace, Cisco Meraki, VMware, and cloud platforms.

Qualifications

• At least 3 years of helpdesk experience in a business office environment.
• Experience with Windows 11/10 and Windows Server 2022.
• Active Directory and Group Policy administration.
• At least 1 year of network support experience.
• Experience with Cisco Meraki, VMware, and cloud platforms (AWS, GCP).

Responsibilities

• User troubleshooting - Resolve systems, application, hardware, and network tickets via FreshService.
• User account onboarding/management - Gmail, O365, and provisioning laptops/workstations.
• Track related IT issues and coordinate resolution with helpdesk team and business leads.
• Windows/Active Directory administration including DHCP, AD management, Group Policy.
• Google Workspace Administration.
• Support CURE HQ helpdesk to install/configure network apps, patches, and tools (Cisco Meraki, VMware, Windows Servers).
• Work with HQ helpdesk on integrating new business solutions.
• Perform other duties as assigned.

Skills

Helpdesk

Active Directory

Group Policy

Networking

Troubleshooting

Cisco Meraki

VMware

Windows 11

Windows Server

Education

Bachelor's Degree

Tools

FreshService

Cisco Meraki

VMware vSphere

AWS

GCP

Job description

CURE Auto Insurance in Michigan is seeking a System Administrator to provide fast and efficient IT support through ticketing, troubleshooting user issues, and managing hardware/software break-fixes, service integrations, and large-scale projects with the helpdesk team.

The role requires advanced knowledge of IT systems, strong diagnostic and communication skills, experience with Windows environments, AD/GP, Google Workspace, Cisco Meraki, VMware, and cloud platforms.