Hybrid IT Helpdesk Specialist (Tier I)

Schneider Downs & Co., Inc; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Paid time off

Parental leave

Job summary

Schneider Downs is seeking a Technical Support Specialist Tier I to provide Tier 1 helpdesk support, troubleshoot end-user devices, and manage incidents within an ITSM environment. You will work alongside Tier 2 and report to IT leadership in a hybrid work setup.

The role emphasizes customer service, Windows 10/Office 365 proficiency, and CPA industry software familiarity, with opportunities to participate in varied IT projects.

Qualifications

• Associate degree and service desk experience supporting Windows 10 desktop environments.
• Strong customer service skills across written and spoken communication.
• Ability to work in a team and report to management.

Responsibilities

• Provide Tier I helpdesk support, log calls, and document actions in ITSM system.
• Load, configure, and maintain Windows OS, Office 365, and firm software.
• Troubleshoot laptops, VMs, and hardware; assist with deployments.
• Resolve problems related to printing, software, and hardware.
• Maintain clear communications with end users during resolution.
• Participate in special IT projects and follow procedures for tickets.

Skills

Customer service

Teamwork

Windows OS

Microsoft Office

Copilot

AI tools

Education

Associate degree

Tools

CCH Prosystem fx

Thomson Reuters suite

Job description

Schneider Downs is seeking a Technical Support Specialist Tier I to provide Tier 1 helpdesk support, troubleshoot end-user devices, and manage incidents within an ITSM environment. You will work alongside Tier 2 and report to IT leadership in a hybrid work setup.

The role emphasizes customer service, Windows 10/Office 365 proficiency, and CPA industry software familiarity, with opportunities to participate in varied IT projects.