Hybrid Tier 1 IT Support Specialist

TEKsystems; Mountain View (CA); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Transit benefits

Employee Assistance Program

Job summary

TEKsystems in Mountain View, CA is seeking a Tier 1 IT Support Specialist for a 12-month contract with a hybrid schedule (4 days onsite, 1 day remote). Entry-level position focusing on end-user support, device deployment, and identity management in a fast-paced enterprise environment.

You’ll support tools like Google Workspace, Slack, Zoom, and collaboration apps, handle onboarding/offboarding, and help maintain security practices such as MFA.

Qualifications

• 0-2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or related role.
• Internship, Year Up, campus IT, or other hands-on technical experience welcomed
• Experience troubleshooting hardware, software, and user account issues
• Familiarity with Windows and/or macOS environments
• Basic understanding of networking concepts such as Wi-Fi, VPN connectivity, and user access management
• Strong customer service and communication skills
• Ability to work independently while following documented processes
• Passion for technology and a desire to learn and grow within IT

Responsibilities

• Serve as the first point of contact for employee IT support requests
• Provide technical assistance through ticketing systems, email, and chat platforms
• Troubleshoot password resets, account lockouts, SSO issues, and access requests
• Support daily operations for tools such as Google Workspace, Slack, Zoom, and other business applications
• Assist with onboarding and offboarding processes, including user account provisioning and deprovisioning
• Configure, image, deploy, and troubleshoot Mac and Windows laptops
• Support conference room technology and collaboration tools
• Maintain accurate ticket documentation and communicate updates to users
• Escalate complex issues to senior team members when necessary
• Follow established IT procedures, security standards, and troubleshooting guides
• Help promote security best practices, including MFA, phishing awareness, and account protection

Skills

Customer service

Communication

Problem solving

Independent worker

Education

Associate degree

Technical training

Tools

Freshservice

ServiceNow

Zendesk

JumpCloud

Okta

Azure AD

Google Workspace

Slack

Zoom

Job description

TEKsystems in Mountain View, CA is seeking a Tier 1 IT Support Specialist for a 12-month contract with a hybrid schedule (4 days onsite, 1 day remote). Entry-level position focusing on end-user support, device deployment, and identity management in a fast-paced enterprise environment.

You’ll support tools like Google Workspace, Slack, Zoom, and collaboration apps, handle onboarding/offboarding, and help maintain security practices such as MFA.