Hybrid IT Help Desk Technician – Tier 1 Support

American Hospital Association; United States; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

Life insurance

Disability coverage

401(k)

Tuition reimbursement

PTO & holidays

Wellness programs

Job summary

The American Hospital Association (AHA) seeks an IT Support specialist to be the first point of contact for technical issues across departments. This role helps users navigate hardware, software, and network problems, with a focus on prompt resolution and creating a knowledge base. The position supports a hybrid work schedule (three days in office, two remote) across two U.S.

offices. Responsibilities include troubleshooting, documenting procedures, configuring new devices, and assisting with

Qualifications

• Some College Information Systems, Computer Science, Computer Systems or Networking Required
• 1–3 years experience in customer service roles that involve troubleshooting technical issues
• Understanding of effective communication techniques and customer service best practices

Responsibilities

• Diagnose and resolve hardware, software, and network issues through troubleshooting steps, ensuring minimal downtime for users.
• Assist in the setup, configuration, and deployment of new computers and software.
• Assist in the offboarding and control of association’s laptops and mobile devices.
• Assist in the maintenance and update technical documentation and user guides.
• Perform other duties as assigned.

Skills

Windows 10/11

macOS basics

Remote desktop (GotoAssist)

Microsoft Office Suite

Network fundamentals

VPN setup (Cisco AnyConnect)

Troubleshoot desktops & printers

Mobile devices basics

Teams communication

Education

Some college in IS/CS/Networking

Job description

The American Hospital Association (AHA) seeks an IT Support specialist to be the first point of contact for technical issues across departments. This role helps users navigate hardware, software, and network problems, with a focus on prompt resolution and creating a knowledge base. The position supports a hybrid work schedule (three days in office, two remote) across two U.S.

offices. Responsibilities include troubleshooting, documenting procedures, configuring new devices, and assisting with