Hybrid Help Desk Technician – IT Support

Old World Industries, LLC; Northbrook (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-matching 401(k)

Life insurance and AD&D

Identity theft insurance

Disability insurance

FSAs/HSAs

Employee assistance program

Paid time off and holidays

Voluntary life insurance

Legal benefits

Critical illness insurance

Accident insurance

Hospital indemnity insurance

Pet insurance

Job summary

Old World Industries, LLC in Northbrook, Illinois, seeks an experienced IT Help Desk Specialist to provide frontline technical support for hardware, software, and network issues. This role supports a hybrid workforce and will manage service requests, user accounts, and remote assistance.

The ideal candidate has 3+ years of experience, bilingual Spanish/English, and certifications such as CompTIA A+/Network+.

Qualifications

• 3+ years of experience in a technical support or help desk role.
• Bilingual proficiency in Spanish and English preferred.
• IT certifications such as CompTIA A+/Network+ or Microsoft 365 are preferred.

Responsibilities

• Provide troubleshooting for end-user hardware, software, and network issues.
• Set up and maintain computers and peripheral devices.
• Respond to service requests via phone, email, and ticketing system.

Skills

3+ years experience in technical

Bilingual Spanish/English

Strong communication skills

Education

IT certifications (preferred)

Tools

Active Directory

Entra ID/Azure AD

Freshservice/ITIL

Job description

Old World Industries, LLC in Northbrook, Illinois, seeks an experienced IT Help Desk Specialist to provide frontline technical support for hardware, software, and network issues. This role supports a hybrid workforce and will manage service requests, user accounts, and remote assistance.

The ideal candidate has 3+ years of experience, bilingual Spanish/English, and certifications such as CompTIA A+/Network+.