Hybrid IT Help Desk Specialist - Software Support

CoreLogic; Oklahoma City (OK); Hybride; USD 42 000 - 63 000; Plein temps

Avantages offerts par ce poste

PTO & holidays

Parental leave

401(k) match

Tuition assistance

Résumé du poste

Cotality is seeking an IT Help Desk Specialist (Software Support) to be the primary contact for IT infrastructure and proprietary software support across the US and Canada. The role requires diagnosing and resolving software issues for real estate appraisers and inspectors.

Training is on-site for 90 days, with a hybrid work model after training (1 day on-site, typically 4 days remote). The position offers shifts in a 24/7 center, with on-site training, daily calls, and opportunities to

Qualifications

• Experience providing technical support for Windows-based software and hardware.
• Ability to diagnose and resolve software issues for end users.
• Comfort explaining technical concepts in plain language to non-technical users.
• Willingness to learn new software products and adapt to process changes.

Responsabilités

• Diagnose and resolve complex software issues in a Windows environment and for mobile (iOS/Android) software.
• Provide technical guidance and support to end-users via phone or chat.
• Create clear, detailed logs of customer interactions and resolutions in the ticketing system.
• Identify bugs and suggest product improvements to the development team.

Connaissances

Windows

Troubleshooting

Customer support

Communication

IT helpdesk experience

Formation

High School Diploma

Bachelor’s Degree preferred

Description du poste

Cotality is seeking an IT Help Desk Specialist (Software Support) to be the primary contact for IT infrastructure and proprietary software support across the US and Canada. The role requires diagnosing and resolving software issues for real estate appraisers and inspectors.

Training is on-site for 90 days, with a hybrid work model after training (1 day on-site, typically 4 days remote). The position offers shifts in a 24/7 center, with on-site training, daily calls, and opportunities to