Hybrid IT Help Desk Analyst – Remote Support

Integrated Resources, Inc ( IRI ); Topeka (KS); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Integrated Resources, Inc (IRI) is seeking a proactive IT Help Desk Technician to join our Topeka, KS team on a 12-month W2 contract with potential extension based on performance.

The role provides remote and on-site support across Windows, Microsoft 365, Citrix, and enterprise apps within a ServiceNow environment. Core hours are 6:30 AM–5:00 PM, with eight-hour shifts and after-hours on-call rotation.

Qualifications

• Minimum 2 years' experience in end-user IT support.
• Experience with enterprise technologies in large corporate environments preferred.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.

Responsibilities

• Diagnose, troubleshoot, and resolve incidents for Windows workstations and enterprise apps.
• Deliver excellent customer service through clear communication and problem-solving.
• Document, track, and manage incidents in ServiceNow and meet SLAs.
• Assist with user onboarding, password resets, MFA enrollment, and access provisioning.
• Follow security and data protection policies in all support activities.
• Collaborate with IT teams to resolve issues and improve service delivery.
• Participate in projects, testing, and documentation updates.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Documentation

Multitasking

Education

CompTIA A+

CompTIA Network+

Security+

Microsoft Certifications

ITIL Foundations

Tools

ServiceNow

Citrix

Microsoft 365

Intune

Job description

Integrated Resources, Inc (IRI) is seeking a proactive IT Help Desk Technician to join our Topeka, KS team on a 12-month W2 contract with potential extension based on performance.

The role provides remote and on-site support across Windows, Microsoft 365, Citrix, and enterprise apps within a ServiceNow environment. Core hours are 6:30 AM–5:00 PM, with eight-hour shifts and after-hours on-call rotation.