Remote IT Service Technician I — Grow & Own It

VC3, Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexibility

Well-being program

Growth opportunities

People-first culture

Transparent leadership

Job summary

VC3, Inc. is seeking an IT Service Technician I to deliver frontline technical support for clients across the United States.

You will troubleshoot hardware, software, VPN/remote access, and workstation performance while maintaining strong ticket documentation. Working in a remote-first environment, you will collaborate with Service Technician teammates, assist with IMAC tasks, and participate in on-call rotations as needed.

Qualifications

• 1 year of experience in technical support or customer service
• Proficient with Windows OS (7–11), Office 365 and Windows Server 2016–2025
• Experience with Active Directory, DHCP, DNS, and Terminal Services
• Experience with MS Entra environment and remote access tools

Responsibilities

• Provide end-user support via phone, email, and webchat following ITIL-based triage
• Troubleshoot hardware, software, VPN/remote access, DNS, and workstation performance
• Support account management in AD, Exchange, and O365, including setup/terminations and password resets
• Perform IMAC requests, software installs, and system updates
• Manage mobile/telecom support and email setup on mobile devices
• Investigate phishing emails, secure compromised accounts, run malware scans
• Escalate out-of-scope issues to higher-level teams
• Document updates in tickets, logs, and knowledge bases
• Participate in on-call rotation (1 week every 3-4 months)
• Assist with additional duties as required

Skills

End user support

Windows OS expertise

Office 365

Active Directory

VPN/Remote access

DNS

ImAC tasks

Education

Technical education program (post-secondary)

Tools

Windows Server

MS Entra

Terminal Services

Job description

VC3, Inc. is seeking an IT Service Technician I to deliver frontline technical support for clients across the United States.

You will troubleshoot hardware, software, VPN/remote access, and workstation performance while maintaining strong ticket documentation. Working in a remote-first environment, you will collaborate with Service Technician teammates, assist with IMAC tasks, and participate in on-call rotations as needed.