Associate Systems Engineer-JAMF/Okta

Perennial Resources International; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Perennial Resources International is seeking an Associate Systems Engineer to provide day-to-day IT support across the corporate environment. The role involves onboarding new employees, maintaining workstations, and enabling seamless access to SaaS tools such as Google Workspace and Slack.

The position requires up to 4 years of end-user IT experience, admin-level Okta/Workspace One/Google Workspace handling, and strong communication skills.

Qualifications

• Up to 4 years of end-user IT experience.
• Admin-level experience with Okta, Google Workspace & Slack.
• Strong documentation and communication skills via email, tickets and Slack/in-person.
• Hybrid work schedule; able to work onsite with training.
• Familiarity with SaaS and corporate tech stacks.

Responsibilities

• Provide responsive, high-quality technical support for hardware, software, connectivity and access issues across the corporate environment.
• Troubleshoot routine and moderately complex issues and escalate when needed.
• Perform onboarding for new employees: hardware prep, softwareReady, account provisioning and first-day experience.
• Support offboarding: deprovisioning, equipment recovery, inventory updates.
• Deploy and maintain user workstations (macOS/Windows) and mobile devices (iOS/Android).
• Track technology assets and maintain accurate inventory records.
• Communicate technical information to technical and non-technical personnel.
• Update policies in Jamf/Workspace One and explore process improvements.

Skills

End-user IT experience

Communication skills

Education

A+ certification

Tools

Atlassian Suite

Cloudflare

JAMF

Workspace One

Zoom

Windows Active Directory

Job description

THIS ROLE WILL BE ONSITE 4 DAYS PER WEEK DURING TRAINING, THEN 3 DAYS PER WEEK AFTER THAT.

Fast-paced internet client seeks an Associate Systems Engineer to help provide a

great technical experience for all of our employees. As an Associate Systems Engineer, you will be

responsible for providing excellent customer service and day to day technical support for all aspects of

our corporate technology portfolio. This includes troubleshooting hardware and software issues related to

local machines, network connectivity, SaaS apps, workstation VM’s, Google Workspace, Slack, etc. You

will perform the technical onboarding for new employees and have a large contribution to team project

work.

What we are looking for:

We are looking for technical individuals who are motivated, self-starters and always eager to help while

providing excellent customer service to our users. You’ll need to be a team player with excellent attention

to detail and communication skills as we work together to solve daily challenges.

What You’ll Do:

• Provide responsive, high-quality technical support for hardware, software, connectivity and access issues across the corporate environment.
• Troubleshoot routine and moderately complex issues, documenting investigation steps and escalating issues that require additional expertise or access.
• Perform technical onboarding for new employees, including hardware preparation, software installation, account & application readiness and delivery of a consistent first-day experience.
• Support user offboarding by following established procedures for account and access deprovisioning, equipment recovery, application & device cleanup and inventory updates.
• Hardware deployment, software installation, maintenance of user workstations (including macOS & Windows) and mobile devices (including iOS & Android).
• Track technology assets and maintain accurate inventory records throughout the hardware lifecycle.
• Communicate highly technical information to both technical and non-technical personnel.
• Update and maintain computer management policies in Jamf/Workspace One.
• Discover and deploy ways to improve processes, workflows and automation of current tasks.
• Deploy and decommission user workstation VM’s.
• Google Workstation and Okta end user support.
• Recommend new software and hardware solutions as needed.
• Inform team members and org users on new processes and technologies.

What You’ll Need:

• The ability to work a hybrid schedule 3 days a week (4 days a week during training period).
• Up to 4 years of experience in end user IT.
• User admin level experience with Okta, Google Workspace & Slack.
• Basic understanding of SaaS.
• Good documentation and communication skills via Email, Tickets and Office Communications both over Slack and in-person.
• Attention to detail and ability to follow directions.
• Team focused, customer service mentality with a resourceful nature that can dig to solve problems.
• Software Skills: Atlassian Suite, Cloudflare, JAMF, Workspace One, Zoom, and Windows Active Directory.

Things that will help:

• Experience with Jira Service Desk.
• Working knowledge of Notion, Claude & Glean.
• Training or certifications: Microsoft operating systems, A+ certification, MacOS support training.