Hybrid IT Delivery & Operations Lead

First Citizens; Raleigh (NC); Híbrido; USD 130.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

First Citizens is seeking an IT Planning & Delivery Manager for a hybrid role that blends office and remote work. You will lead a team delivering IT operations, governance, reporting, risk remediation, and special projects across Infrastructure Engineering and Technology Operations.

Responsibilities include establishing an IT Delivery function, coordinating reporting, improving operational processes, and ensuring security and governance standards.

Formación

• Bachelor's degree and 6+ years in IT operations or related field or equivalent experience.
• Experience in applications development, analysis or systems engineering preferred.
• Strong leadership and governance capabilities, with focus on risk and compliance.

Responsabilidades

• Establishes and manages an IT Delivery function that supports the Infrastructure Engineering and Technology Operations organizations.
• Plan, prioritize, and coordinate operational initiatives, reporting activities, and special projects.
• Monitor performance, resource utilization, and delivery outcomes to ensure alignment with business objectives.
• Drive continuous improvement across IT operational processes and governance activities.
• Lead operational reporting and metrics enablement activities.
• Liaise with the centralized Technology Metrics and Reporting team for monthly risk & compliance reporting.
• Ensure accuracy, timeliness, and consistency of reporting.
• Lead tracking for infrastructure remediation and ITSM issue remediation efforts.
• Facilitate risk identification, escalation, and remediation planning across technology teams.
• Ensure compliance with governance, audit, security, and operational standards.

Conocimientos

Leadership

IT Delivery

IT Governance

Risk Management

Reporting & Analytics

Vendor & Stakeholder Mgmt

Agile & Waterfall

Technical Writing

Team Building

Educación

Bachelor's Degree + 6 years exp

HS Diploma/GED + 10 years exp

Herramientas

ITSM

ITAM

Infrastructure Technologies

Documentation Tools

Descripción del empleo

First Citizens is seeking an IT Planning & Delivery Manager for a hybrid role that blends office and remote work. You will lead a team delivering IT operations, governance, reporting, risk remediation, and special projects across Infrastructure Engineering and Technology Operations.

Responsibilities include establishing an IT Delivery function, coordinating reporting, improving operational processes, and ensuring security and governance standards.