Technology Operations Planning & Delivery Manager (Hybrid)

First Citizens Bank; Raleigh (NC); Hybrid; USD 120,000 - 170,000; Full time

Job summary

First Citizens Bank seeks an IT Planning & Delivery Manager in a hybrid role, combining on-site and off-site work within the Technology Operations organization. You will lead a team responsible for delivering operational services, governance, reporting, compliance coordination, and strategic initiatives.

The role focuses on building an IT Delivery function that drives operational excellence, performance metrics, remediation, and executive communications across Infrastructure Engineering and

Qualifications

• Bachelor's degree or higher with IT experience.
• 10 years' experience in applications development, analysis or systems engineering with senior responsibilities.
• Leadership in business operations, infrastructure or risk & compliance is preferred.

Responsibilities

• Establishes and manages an IT Delivery function across Infrastructure Engineering and Technology Operations.
• Plan, prioritize, and coordinate operational initiatives, reporting, and special projects.
• Lead governance, risk management, remediation coordination, and executive communications.
• Drive continuous improvement of IT operational processes and metrics.
• Develop and mentor a high-performing IT Delivery team and manage vendor relationships.

Skills

Leadership

IT Delivery

IT governance

Stakeholder management

ITSM knowledge

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. The IT Planning & Delivery Manager allocates business analyst and technical resources within the Technology Operations organization. This role manages a team responsible for ensuring the effective delivery of operational services, governance activities, reporting, compliance coordination, and strategic initiatives.

The IT Planning & Delivery Manager will establish and lead an IT Delivery function focused on operational excellence, operational reporting, risk management, remediation coordination, metrics enablement, and special project delivery.

Responsibilities & Qualifications

IT Planning & Delivery

• Establishes and manages an IT Delivery function that supports the Infrastructure Engineering and Technology Operations organizations.
• Plan, prioritize, and coordinate operational initiatives, reporting activities, and special projects.
• Monitor performance, resource utilization, and delivery outcomes to ensure alignment with business objectives.
• Drive continuous improvement across IT operational processes and governance activities.

Reporting & Executive Communications

• Lead operational reporting and metrics enablement activities.
• Liaise with the centralized Technology Metrics and Reporting team to coordinate monthly business risk & compliance reporting activities.
• Ensure accuracy, timeliness, and consistency of reporting.

Risk, Compliance & Remediation Management

• Lead tracking and reporting for infrastructure vulnerability remediation, end-of-life remediation programs, and ITSM issue remediation efforts.
• Facilitate risk identification, escalation, and remediation planning across technology teams.
• Ensure compliance with organizational governance, audit, security, and operational standards.

Technical Documentation

• Oversee technical writing, document management, and knowledge repository maintenance.
• Make appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives.
• Ensure operational, governance, and executive documentation remains accurate and current.

Leadership & Team Management

• Build, lead, coach, and develop a high-performing IT Delivery team.
• Establish performance expectations, accountability measures, and evaluation of assigned staff.
• Maximize department achievements by providing professional development.
• Foster collaboration across infrastructure, technology operations platform, and business organizations.
• Manage vendor and stakeholder relationships supporting operational initiatives.

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Applications development, applications analysis or systems engineering

Preferred Qualifications

• Previous leadership experience supporting business operations, infrastructure engineering, technology operations or risk & compliance organizations.
• Knowledge of IT Service Management (ITSM) and IT Asset Management (ITAM) frameworks and operational governance practices.
• Knowledge of Standard Development Life Cycles such as Agile and Waterfall.
• Knowledge of systems architecture, infrastructure technologies, and operational management practices.
• Experience with vulnerability management, risk management, compliance, and audit activities.
• Experience preparing executive-level presentations and operating review materials.
• Experience with technical writing and documentation management.

Skill(s)

Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles ("like Waterfall or Agile"), Knowledge of system and data design

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.