Technology Operations Planning & Delivery Manager (Hybrid)

First Citizens; Raleigh (NC); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens is seeking an IT Planning & Delivery Manager for a hybrid role that blends office and remote work. You will lead a team delivering IT operations, governance, reporting, risk remediation, and special projects across Infrastructure Engineering and Technology Operations.

Responsibilities include establishing an IT Delivery function, coordinating reporting, improving operational processes, and ensuring security and governance standards.

Qualifications

• Bachelor's degree and 6+ years in IT operations or related field or equivalent experience.
• Experience in applications development, analysis or systems engineering preferred.
• Strong leadership and governance capabilities, with focus on risk and compliance.

Responsibilities

• Establishes and manages an IT Delivery function that supports the Infrastructure Engineering and Technology Operations organizations.
• Plan, prioritize, and coordinate operational initiatives, reporting activities, and special projects.
• Monitor performance, resource utilization, and delivery outcomes to ensure alignment with business objectives.
• Drive continuous improvement across IT operational processes and governance activities.
• Lead operational reporting and metrics enablement activities.
• Liaise with the centralized Technology Metrics and Reporting team for monthly risk & compliance reporting.
• Ensure accuracy, timeliness, and consistency of reporting.
• Lead tracking for infrastructure remediation and ITSM issue remediation efforts.
• Facilitate risk identification, escalation, and remediation planning across technology teams.
• Ensure compliance with governance, audit, security, and operational standards.

Skills

Leadership

IT Delivery

IT Governance

Risk Management

Reporting & Analytics

Vendor & Stakeholder Mgmt

Agile & Waterfall

Technical Writing

Team Building

Education

Bachelor's Degree + 6 years exp

HS Diploma/GED + 10 years exp

Tools

ITSM

ITAM

Infrastructure Technologies

Documentation Tools

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

The IT Planning & Delivery Manager allocates business analyst and technical resources within the Technology Operations organization. This role manages a team responsible for ensuring the effective delivery of operational services, governance activities, reporting, compliance coordination, and strategic initiatives.

The IT Planning & Delivery Manager will establish and lead an IT Delivery function focused on operational excellence, operational reporting, risk management, remediation coordination, metrics enablement, and special project delivery.

Responsibilities & Qualifications

IT Planning & Delivery

• Establishes and manages an IT Delivery function that supports the Infrastructure Engineering and Technology Operations organizations.


• Plan, prioritize, and coordinate operational initiatives, reporting activities, and special projects.


• Monitor performance, resource utilization, and delivery outcomes to ensure alignment with business objectives.


• Drive continuous improvement across IT operational processes and governance activities.

Reporting & Executive Communications

• Lead operational reporting and metrics enablement activities.


• Liaise with the centralized Technology Metrics and Reporting team to coordinate monthly business risk & compliance reporting activities.


• Ensure accuracy, timeliness, and consistency of reporting.

Risk, Compliance & Remediation Management

• Lead tracking and reporting for infrastructure vulnerability remediation, end-of-life remediation programs, and ITSM issue remediation efforts.


• Facilitate risk identification, escalation, and remediation planning across technology teams.


• Ensure compliance with organizational governance, audit, security, and operational standards.

Technical Documentation

• Oversee technical writing, document management, and knowledge repository maintenance.


• Make appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives.


• Ensure operational, governance, and executive documentation remains accurate and current.

Leadership & Team Management

• Build, lead, coach, and develop a high-performing IT Delivery team.


• Establish performance expectations, accountability measures, and evaluation of assigned staff.


• Maximize department achievements by providing professional development.


• Foster collaboration across infrastructure, technology operations platform, and business organizations.


• Manage vendor and stakeholder relationships supporting operational initiatives.

Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Applications development, applications analysis or systems engineering

Preferred Qualifications

• Previous leadership experience supporting business operations, infrastructure engineering, technology operations or risk & compliance organizations.


• Knowledge of IT Service Management (ITSM) and IT Asset Management (ITAM) frameworks and operational governance practices.


• Knowledge of Standard Development Life Cycles such as Agile and Waterfall.


• Knowledge of systems architecture, infrastructure technologies, and operational management practices.


• Experience with vulnerability management, risk management, compliance, and audit activities.


• Experience preparing executive-level presentations and operating review materials.


• Experience with technical writing and documentation management.

Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design

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Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.