Hybrid IT Business Analyst: Drive Process & Tech Alignment

Benesch Law; Cleveland (OH); Hybrid; USD 81,000 - 96,000; Full time

Benefits offered by this job

Hybrid schedule

Career development

Comprehensive benefits package

Discretionary bonus

Job summary

Benesch is seeking an IT Business Analyst in Cleveland on a hybrid schedule with work-from-home flexibility. The role focuses on bridging business needs with IT solutions, documenting processes, and driving improvements across the firm's technology stack.

The ideal candidate will have a strong background in business analysis within a professional services environment and experience with SDLC, change management, and cross-functional collaboration. A degree or equivalent experience is required.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field, or 5+ years of equivalent work experience in IT and business/industry roles, with at least 2 years of experience in business analysis or business relationship management.
• Demonstrated experience with business process analysis and improvement.
• Familiarity with full-service law firm technologies and processes is a plus.
• Change management certification (ProSci CMP or similar) is a plus.

Responsibilities

• Conducts in-depth analysis of business processes, data flows, and system landscapes, identifying inefficiencies and opportunities for improvement.
• Documents current and future-state processes, develop functional and technical requirements and, in partnership with PMO resources, create workflows to support project execution.
• Facilitates workshops and meetings to gather requirements, identify gaps, and develops functional consensus among stakeholders.
• Oversees the requirements gathering and documentation of functional and technical specifications for projects. Work closely with PMO to turn these requirements into detailed project plans.
• Drives process improvement initiatives to eliminate system complexities, improve user experience, and increase operational efficiency.
• Maintain strong partnerships with key business and technical stakeholders, including attorneys, administrative staff, and professional teams, to understand business needs, strategies, and priorities.
• Contributes to regular discussions to identify opportunities for IT to deliver value through innovation, process improvement, or enhanced capabilities.
• Serves as a collaborative bridge between the IT department and the Firm's business units to align technology initiatives with organizational goals.
• Ensures end-user satisfaction by translating business needs into IT deliverables and maintaining open lines of communication throughout projects.
• Supports the Firm's change management initiatives, ensuring smooth adoption of new systems, tools, or processes.
• Assists in creating user training materials and conducting training sessions for end-users and technical teams.
• Develops a comprehensive understanding of the Firm's key applications, including legal practice management systems, document management systems, timekeeping tools, and collaboration platforms.
• Maintains standard operating procedures, user manuals, and documentation for application systems and workflows.

Skills

Analytical thinking

Communication

SDLC knowledge

Project management

Change management

Education

Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field

Tools

Practice management systems

Document management systems

Collaboration platforms

Timekeeping tools

Job description

Benesch is seeking an IT Business Analyst in Cleveland on a hybrid schedule with work-from-home flexibility. The role focuses on bridging business needs with IT solutions, documenting processes, and driving improvements across the firm's technology stack.

The ideal candidate will have a strong background in business analysis within a professional services environment and experience with SDLC, change management, and cross-functional collaboration. A degree or equivalent experience is required.