Hybrid IT/Business Analyst — Vendor & SLA Focus

Blue Star Partners LLC; Columbus (OH); Hybrid; USD 82,656 - 89,544; Full time

Job summary

A technology consulting firm is seeking an IT Analyst in Columbus, OH, to support requirements gathering and application oversight. This hybrid role demands strong analytical and stakeholder management abilities, alongside experience in a multi-vendor environment. Responsibilities include managing service partners, ensuring service quality, and facilitating communication across business units. Applicants should have a Bachelor's degree in IT or a related field and 3-4 years of relevant experience. The position offers a contract-to-hire opportunity with a competitive hourly rate.

Qualifications

• 3–4 years of experience in application services, analysis, deployment, or support.
• Strong proficiency with MS Office and the ability to learn new technical concepts quickly.
• 2+ years of experience working with support vendors in a software support environment.

Responsibilities

• Support requirements gathering and application support oversight.
• Manage service partners to meet application support SLAs.
• Monitor performance and quality of IT services using KPIs.

Skills

Analytical thinking

Stakeholder management

Problem-solving

Customer relationship management

Education

Bachelor’s Degree in IT or related field

Tools

MS Office

MS Project

Job description

A technology consulting firm is seeking an IT Analyst in Columbus, OH, to support requirements gathering and application oversight. This hybrid role demands strong analytical and stakeholder management abilities, alongside experience in a multi-vendor environment. Responsibilities include managing service partners, ensuring service quality, and facilitating communication across business units. Applicants should have a Bachelor's degree in IT or a related field and 3-4 years of relevant experience. The position offers a contract-to-hire opportunity with a competitive hourly rate.