IT Operations & Support Specialist - Hybrid (DC/VA)

International Justice Mission; Washington (District of Columbia); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Commuter and parking benefits

Retirement options

Paid leave and holidays

Descripción de la vacante

International Justice Mission (IJM) is seeking an IT Operations & Support Associate to provide Tier 1–2 service desk support for staff worldwide. The role emphasizes problem-solving across Windows/macOS, Microsoft 365, and mobile device management.

The position is hybrid (onsite 3–4 days/week) and reports to the Director of IT Services. It requires 3–5 years of IT support experience and a relevant degree or certifications; visa sponsorship is not available.

Formación

• 3 to 5 years of IT support experience in a global organization.
• Bachelor’s degree in information technology preferred; CompTIA A+ or HDI certification acceptable in lieu.
• ITIL Foundation certification preferred.

Responsabilidades

• Provide Tier 1–2 IT support to IJM staff globally.
• Troubleshoot hardware and software issues across Windows and macOS environments.
• Support Apple and Android devices, and manage tickets in ServiceNow.
• Assist with user accounts in Entra (Azure AD) and password resets.
• Develop and maintain KBAs and conduct training sessions for staff.

Conocimientos

IT support

Service Desk

Azure AD / Entra ID

Windows/macOS troubleshooting

Microsoft 365 / Teams

Educación

Bachelor’s degree in information technology

Herramientas

ServiceNow

Azure AD / Entra ID

Intune

Autopilot

Microsoft 365

Descripción del empleo

International Justice Mission (IJM) is seeking an IT Operations & Support Associate to provide Tier 1–2 service desk support for staff worldwide. The role emphasizes problem-solving across Windows/macOS, Microsoft 365, and mobile device management.

The position is hybrid (onsite 3–4 days/week) and reports to the Director of IT Services. It requires 3–5 years of IT support experience and a relevant degree or certifications; visa sponsorship is not available.