Hybrid IT Asset Manager: Governance & Optimization

Guardian Life; Stamford (CT); Hybrid; USD 99,000 - 163,000; Full time

Job summary

Guardian Life is hiring an IT Asset Manager to define and mature ITAM strategy and governance for hardware and software assets. You will own end-to-end asset lifecycles, drive data quality, licensing optimization, and readiness for audits, working with Procurement, Finance, Cybersecurity, Legal, and Infrastructure teams.

The role emphasizes metrics, dashboards, and executive-level insights, plus continuous improvement of ITAM processes and integrations with discovery, procurement, and CMDB

Qualifications

• Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience.
• 5+ years of hands-on experience in IT Asset Management, including hardware and software lifecycle management.
• Proven experience establishing or operating ITAM governance, policies, controls, inventory practices, compliance processes, and audit support in a complex enterprise environment.
• Experience managing software licensing and compliance activities, including entitlement tracking, normalization, reconciliation, renewals, reclamation, and optimization.
• Experience with a software asset management tool such as ServiceNow Software Asset Management Professional (SAMPro), Flexera, or a comparable enterprise solution.
• Working knowledge of hardware asset management concepts, inventory controls, asset lifecycle practices, and relationships among asset, procurement, discovery, endpoint, and CMDB data.
• Understanding of common software licensing models and the ability to interpret licensing, entitlement, and usage data to identify compliance risk and optimization opportunities.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making and continuous improvement.
• Ability to develop meaningful ITAM metrics, dashboards, compliance reporting, and executive-level insights.
• Excellent written and verbal communication skills, with the ability to work effectively with technical, financial, procurement, security, legal, and business stakeholders.
• Experience managing cross-functional initiatives and driving accountability where ownership spans multiple teams.
• Strong understanding of IT Service Management processes and ITIL principles; ITIL 4 Foundation certification is a plus.
• IT Asset Management or vendor-specific certifications such as IAITAM, ServiceNow CIS-SAM/CIS-HAM, or Flexera certifications are a plus.
• Familiarity with relevant governance, security, and control frameworks such as COBIT and NIST is advantageous.

Responsibilities

• Define, implement, and continuously improve the enterprise IT Asset Management (ITAM) strategy, operating model, standards, and governance for hardware and software assets.
• Own and govern end-to-end hardware asset lifecycle processes, including request, procurement, receipt, inventory, assignment, movement, refresh, reuse, return, retirement, and secure disposal.
• Own and govern software asset lifecycle processes, including software inventory, entitlement and license tracking, normalization, reconciliation, compliance, renewals, reclamation, and retirement.
• Establish and enforce policies, procedures, roles, controls, and data standards that promote accurate, complete, and audit-ready asset records.
• Monitor hardware and software asset data quality, lifecycle compliance, inventory accuracy, license position, and exceptions using dashboards, KPIs, and recurring controls.
• Lead software license compliance and optimization activities, helping identify unused or underutilized licenses, contractual risk, and opportunities to reduce software spend.
• Partner with Procurement, Strategic Sourcing, Finance, Cybersecurity, Legal, Infrastructure, End User Technology, and application owners to align asset management with purchasing, contracts, risk, financial controls, and technology standards.
• Support software publisher audits, internal audits, regulatory examinations, and other assurance activities by maintaining supporting records, evidence, and repeatable controls.
• Administer, optimize, or provide functional leadership on ServiceNow’s Software Asset Management Professional.
• Partner with platform and technical teams to improve integrations with discovery, endpoint management, procurement, contract, financial, and configuration management data sources.
• Ensure appropriate alignment and reconciliation between asset records and related configuration data while maintaining clear distinction between financial/lifecycle asset management and configuration management objectives.
• Develop and communicate ITAM metrics and insights to leadership, including inventory accuracy, lifecycle status, license compliance, software utilization, audit findings, cost avoidance, savings opportunities, and control effectiveness.
• Drive remediation of asset management exceptions and compliance gaps, escalating material risks as appropriate.
• Create and maintain process documentation, operational procedures, governance standards, training materials, and stakeholder communications.
• Promote IT Asset Management best practices across the organization and serve as a subject matter expert for hardware, software, licensing, governance, and lifecycle management.
• Drive continuous improvement and increasing automation of ITAM processes while favoring sustainable, platform-native capabilities over unnecessary customization.

Skills

ITAM governance

Software licensing

Data analytics

Stakeholder management

ServiceNow

ITIL

Audit readiness

Dashboards & metrics

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow SAM Pro

Flexera

Job description

Guardian Life is hiring an IT Asset Manager to define and mature ITAM strategy and governance for hardware and software assets. You will own end-to-end asset lifecycles, drive data quality, licensing optimization, and readiness for audits, working with Procurement, Finance, Cybersecurity, Legal, and Infrastructure teams.

The role emphasizes metrics, dashboards, and executive-level insights, plus continuous improvement of ITAM processes and integrations with discovery, procurement, and CMDB