Director IT Asset Management: Strategy & Lifecycle

First Citizens; Raleigh, Phoenix (NC, AZ); On-site; USD 180,000 - 260,000; Full time

Job summary

First Citizens Bank seeks a Director of IT Asset Management to define and govern the enterprise ITAM program, covering SAM, HAM, and APM. You will set strategy, oversee governance, and lead managers across SAM, HAM, and APM to optimize assets, reduce risk, and control costs.

Collaborate with Infrastructure, Cybersecurity, Finance, and Procurement; drive data quality in CMDB, ServiceNow ITAM, and licensing compliance; report program health with executive dashboards and KRIs.

Qualifications

• 8+ years of leadership experience managing enterprise IT asset management programs.
• Experience building, scaling, and maturing ITAM capabilities across SAM, HAM, and APM.
• Strong governance, compliance, audit, and lifecycle management expertise.
• Experience leading enterprise governance, regulatory audits, and financial management initiatives.
• Knowledge of software licensing models and technology financial management.
• Experience working with ServiceNow ITAM, CMDB, and related platform capabilities.

Responsibilities

• Define and execute enterprise ITAM strategy and roadmap (SAM, HAM, APM).
• Develop and maintain ITAM governance framework, standards, and procedures.
• Lead maturity initiatives aligned with regulatory requirements and industry best practices.
• Establish accountability models for asset ownership and lifecycle governance.
• Provide executive leadership across ITAM teams and drive strategic alignment.
• Partner with Finance, Procurement, Risk, and Technology leaders to optimize investments.
• Develop executive reporting and portfolio health metrics.

Skills

IT Asset Management

Leadership

Governance

Strategic planning

ServiceNow ITAM

Regulatory compliance

Vendor management

Education

Bachelor's Degree in IT

Tools

ServiceNow

SAM Pro

HAM Pro

APM

CMDB

Job description

First Citizens Bank seeks a Director of IT Asset Management to define and govern the enterprise ITAM program, covering SAM, HAM, and APM. You will set strategy, oversee governance, and lead managers across SAM, HAM, and APM to optimize assets, reduce risk, and control costs.

Collaborate with Infrastructure, Cybersecurity, Finance, and Procurement; drive data quality in CMDB, ServiceNow ITAM, and licensing compliance; report program health with executive dashboards and KRIs.