Hybrid International Patient Concierge Liaison

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

Brigham and Women's Hospital is seeking an International Office Liaison to coordinate care for international patients under the direction of the Assistant Director. The role focuses on efficient referrals, scheduling inpatient and outpatient services, and ensuring high patient and physician satisfaction across Mass General Brigham networks.

Hybrid work arrangement after training includes one remote day per week; the position requires 1–2 years of program support experience, a Bachelor's degree,

Qualifications

• Bachelor's Degree in a related field required.
• Program support or program management experience 1–2 years required.
• Strong written and verbal communication skills.

Responsibilities

• Manage cases and plan inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitate consultations at affiliated locations, including cancer centers.
• Employ a web-based appointment system to create ad-hoc reports and respond to client requests.
• Manage billing and payments to provide timely service.
• Ensure accuracy of international demographics and financial data in hospital systems.
• Receive and manage letters of guarantee from embassies or insurance companies.
• Notify patients and physician offices of deposit requirements, cancellations or rescheduling.
• Present a positive awareness of the International Program within and outside the Hospital.
• Deliver concierge-level attention to service for each patient.
• Other assignments as necessary.

Skills

Prioritization & multitasking

Financial basics

Communication skills

Interpersonal collaboration

Medical terminology

Microsoft Office

Hospital environment familiarity

Time management

Cultural sensitivity

Education

Bachelor's Degree Related Field

Job description

Brigham and Women's Hospital is seeking an International Office Liaison to coordinate care for international patients under the direction of the Assistant Director. The role focuses on efficient referrals, scheduling inpatient and outpatient services, and ensuring high patient and physician satisfaction across Mass General Brigham networks.

Hybrid work arrangement after training includes one remote day per week; the position requires 1–2 years of program support experience, a Bachelor's degree,