Global Patient Liaison & Care Concierge

Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

Brigham and Women's Hospital, Inc. in Boston seeks an experienced professional to support the International Office, coordinating inpatient and outpatient care for international patients.

You will liaise across hospital departments and with affiliated centers to optimize scheduling, demographics data, and billing support. The role requires 1–2 years of program support, strong communication, and intercultural awareness.

Qualifications

• Must have 1-2 years program support or program management experience.
• Proficiency in medical terminology and strong written communication is required.
• Excellent organizational and time-management skills with the ability to handle sensitive information.

Responsibilities

• Manage cases, planning inpatient and outpatient care with providers for consultation, diagnosis, and procedures.
• Coordinate consultations at affiliated locations and with partner centers.
• Produce ad-hoc reports from a web-based appointment system responding to client requests.
• Manage billing and payments to provide timely, seamless service.
• Ensure accuracy of international demographics and financial data in hospital systems.
• Receive and manage letters of guarantee from embassies or insurance.
• Notify patients and offices of deposit requirements and potential issues.
• Deliver concierge-level service and promote positive awareness of the International Program.

Skills

Project management

Financial basics

Communication

Interpersonal skills

Medical terminology

MS Office

Intercultural awareness

Education

Bachelor's Degree in Related Field

Tools

Microsoft Office

Job description

Brigham and Women's Hospital, Inc. in Boston seeks an experienced professional to support the International Office, coordinating inpatient and outpatient care for international patients.

You will liaise across hospital departments and with affiliated centers to optimize scheduling, demographics data, and billing support. The role requires 1–2 years of program support, strong communication, and intercultural awareness.