Global Patient Liaison & Concierge (Hybrid)

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. seeks an International Office Liaison to coordinate care for international patients across Mass General Brigham. You will liaise with departments, manage referrals, and support billing and data accuracy in registration systems.

The role emphasizes patient- and physician-satisfaction, cross-functional collaboration, and delivering concierge-level service, with a hybrid work arrangement and opportunities to interact with affiliated centers.

Qualifications

• Education Bachelor's Degree Related Field of Study required.
• 1–2 years of program support or program management experience.
• Knowledge, skills and abilities include prioritization, communication, and cross-cultural sensitivity.

Responsibilities

• Manage cases and plan inpatient and outpatient care with providers.
• Coordinate consultations at affiliated locations and respond to client requests.
• Handle billing and payments to ensure timely service.
• Ensure accuracy of international demographics and financial data in registration systems.
• Receive and manage letters of guarantee from embassies or insurers.
• Notify patients and offices of potential deposit issues or scheduling changes.
• Promote the International Program and deliver concierge-level service.
• Perform additional assignments as needed.

Skills

Prioritization

Financial basics

Communication skills

Interpersonal skills

Collaboration

Medical terminology

Microsoft Office

Hospital environment

Organization

Multicultural sensitivity

Education

Bachelor's Degree Related Field of Study

Tools

Appointment scheduling system

Registration systems

Job description

The Brigham and Women's Hospital, Inc. seeks an International Office Liaison to coordinate care for international patients across Mass General Brigham. You will liaise with departments, manage referrals, and support billing and data accuracy in registration systems.

The role emphasizes patient- and physician-satisfaction, cross-functional collaboration, and delivering concierge-level service, with a hybrid work arrangement and opportunities to interact with affiliated centers.