Patient Liaison, International Patient Services

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

The Brigham and Women’s Hospital, Inc. in Boston seeks an International Office liaison to coordinate international referrals across Mass General Brigham.

You will lead case management, facilitate consultations, and optimize processes for efficient service delivery to international patients. Responsibilities include data accuracy in registration systems, billing oversight, and representing the program to patients and providers.

Qualifications

• Bachelor's Degree related field required.
• Program support or program management experience 1-2 years required.
• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial accounting skills.
• Strong oral and written communication skills.
• Superior interpersonal skills to interact with all levels of staff, patients, families and community organizations.
• Proficiency in medical terminology.
• Familiarity with a hospital environment preferred.
• Excellent organizational and time management skills.
• Ability to work under pressure and handle sensitive information and multicultural matters.
• Ability to relate to patients from varied countries and backgrounds with cultural awareness.

Responsibilities

• Manage cases, planning inpatient and outpatient care with providers for consultation, diagnosis, and procedures.
• Facilitates consultations at affiliated locations including Dana-Farber/Brigham and Women’s Cancer Center.
• Uses a web-based appointment system to create ad-hoc reports, analyze data, notify care providers, and respond to client requests.
• Manage billing and payments to provide timely, seamless service.
• Ensure accuracy of international demographics and financial data in hospital systems.
• Receive and manage letters of guarantee from embassies or insurance companies.
• Notify patients and physician offices of potential deposit issues, cancellations or rescheduling.
• Present a positive awareness of the International Program internally and externally.
• Deliver concierge-level attention to service for each patient.
• Other assignments as necessary.

Skills

Project management

Multitasking

Communication

Interpersonal skills

Medical terminology

Microsoft Office

Collaboration

Education

Bachelor's Degree Related Field of Study

Tools

Microsoft Office

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service.

• Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital.
  • Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.
  • Manage billing and payments to provide timely, seamless service.
• Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
• Receives and manages letters of guarantee from embassies or insurance companies.
• Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
• Present a positive awareness of the International Program both within and outside the Hospital.
• Delivers concierge-level attention to service for each patient.
• Other assignments as necessary.

Qualifications

• Education
  • Bachelor's Degree Related Field of Study required
• Experience
  • Program support or program management experience 1-2 years required
• Knowledge, Skills and Abilities
  • Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
  • Basic financial/accounting skills.
  • Strong oral and written communication skills.
  • Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach.
  • Proficiency in medical terminology.
  • Proficiency in computers, especially Microsoft Office.
  • Familiarity with a hospital environment preferred.
  • Excellent organizational and time management skills.
  • Ability to work well under pressure and to handle sensitive information and multicultural matters.
  • Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.

Working Conditions

Busy office environment, with frequent interruptions. Due to the size and complexity of the department, the work can be high paced and challenging at times.

Additional Job Details

This is a hybrid role. After the training period, it allows for one work from home day per week.

• Remote Type: Hybrid
• Work Location: 75 Francis Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $53,040.00 - $75,888.80/Annual Grade 5

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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