Hybrid Internal Sales & Customer Care Pro

Pepperl+Fuchs Gruppe; Twinsburg (OH); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Voluntary life Insurance

Basic life insurance

Short-term disability

Long-term disability

PTO

Job summary

Pepperl+Fuchs, Inc. in Twinsburg, OH is seeking a Customer Service Internal Sales Representative to support the Field Sales team within an assigned territory.

You will handle inquiries, process orders, and nurture customer relationships to drive service excellence. The role requires a minimum of 5 years in customer service or sales, strong communication and organizational skills, and the ability to work both independently and as part of a team in a hybrid environment.

Qualifications

• Minimum 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and resolve delays in the order-to-cash process.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Attend customer calls and key account meetings focused on improving performance metrics.

Skills

Customer service experience

Sales experience

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

Pepperl+Fuchs, Inc. in Twinsburg, OH is seeking a Customer Service Internal Sales Representative to support the Field Sales team within an assigned territory.

You will handle inquiries, process orders, and nurture customer relationships to drive service excellence. The role requires a minimum of 5 years in customer service or sales, strong communication and organizational skills, and the ability to work both independently and as part of a team in a hybrid environment.