Hybrid Internal Sales & Customer Care Specialist

Pepperl+Fuchs Group; Twinsburg (OH); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Voluntary life Insurance

Employer paid basic life insurance

Short-term disability

Long-term disability

PTO

Job summary

Pepperl+Fuchs, Inc. is seeking a Customer Service Internal Sales Representative for our Twinsburg, Ohio location. This role focuses on delivering exceptional customer care within an assigned territory while developing qualified sales opportunities for the Field Sales team.

The ideal candidate has 5+ years in customer service or sales, strong communication and organizational skills, and the ability to work both independently and with a team in a hybrid office setting.

Qualifications

• High School Diploma or equivalent.
• Minimum of 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Professional demeanor when interacting with customers and colleagues.

Responsibilities

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and proactively resolve delays in the order-to-cash process.
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team.
• Attend customer calls and key account meetings focused on improving performance metrics.
• Research and resolve customer discrepancies.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Participate in weekly shop floor meetings, product training, and sales improvement sessions.
• Maintain accurate records and professional communication.
• Cross-train team members and foster a collaborative, high-performance environment.
• Perform additional responsibilities and special projects as assigned

Skills

Customer service

Sales experience

Communication

Organization

Problem-solving

Independence

Team collaboration

Professionalism

Education

High School Diploma or equivalent

Job description

Pepperl+Fuchs, Inc. is seeking a Customer Service Internal Sales Representative for our Twinsburg, Ohio location. This role focuses on delivering exceptional customer care within an assigned territory while developing qualified sales opportunities for the Field Sales team.

The ideal candidate has 5+ years in customer service or sales, strong communication and organizational skills, and the ability to work both independently and with a team in a hybrid office setting.