Hybrid Internal Sales Pro - Customer Growth

Pepperl+Fuchs, Inc.; Twinsburg (OH); Hybride; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k

Voluntary life Insurance

Employer paid basic life insurance

Short-term disability

Long-term disability

PTO

Résumé du poste

Pepperl+Fuchs, Inc. is seeking a Customer Service Internal Sales Representative for the Twinsburg, Ohio area. This hybrid role combines in-office and remote work, supporting customers and driving sales opportunities within the assigned territory.

You will interact with customers daily by phone and email, manage accounts, resolve discrepancies, and collaborate with sales and technical teams to improve performance metrics. A strong emphasis on service, upselling, and accurate records is essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.

Responsabilités

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and resolve delays in the order-to-cash process.
• Partner with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team.
• Attend customer calls and key account meetings to improve performance metrics.
• Research and resolve customer discrepancies.
• Upsell and cross-sell products to expand opportunities.
• Record new sales opportunities in Siebel (CRM).
• Participate in weekly shop floor meetings, product training, and sales improvement sessions.
• Maintain accurate records and professional communication.
• Cross-train team members and foster a collaborative, high-performance environment.
• Perform additional responsibilities and special projects as assigned.

Connaissances

Customer service

Sales experience

Communication

Organization

Problem-solving

Team collaboration

Formation

High School Diploma

Description du poste

Pepperl+Fuchs, Inc. is seeking a Customer Service Internal Sales Representative for the Twinsburg, Ohio area. This hybrid role combines in-office and remote work, supporting customers and driving sales opportunities within the assigned territory.

You will interact with customers daily by phone and email, manage accounts, resolve discrepancies, and collaborate with sales and technical teams to improve performance metrics. A strong emphasis on service, upselling, and accurate records is essential.