Hybrid Intake & Hearings Coordinator

Mass; Quincy (MA); Hybrid; USD 67,000 - 96,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

MassHealth is seeking an Intake Coordinator to support the Board of Hearings by coordinating intake policies and processes for fair hearings. The role includes handling mail/fax intake, liaison with MassHealth Enrollment Centers and agency units, and assisting with system inquiries and document management.

The successful candidate will have strong communication skills, confidentiality, and proficiency with Word, Excel, Microsoft Teams, and Zoom.

Qualifications

• Knowledge of intake processes and procedures.
• Ability to understand regulations and policies governing hearings.
• Strong written and verbal instructions and communication skills.
• Ability to handle confidential information appropriately.

Responsibilities

• Assist in development and implementation of intake procedures.
• Serve as resource to intake, scheduling, and hearing officers for validation of information.
• Assist in workflow review and maintenance of electronic records.
• Provide information to program staff and public regarding hearings and scheduling.

Skills

Communication skills

Information systems

Confidentiality

Organizational ability

Word

Excel

Microsoft Teams

Zoom

Tools

Word

Excel

Microsoft Teams

Zoom

Job description

MassHealth is seeking an Intake Coordinator to support the Board of Hearings by coordinating intake policies and processes for fair hearings. The role includes handling mail/fax intake, liaison with MassHealth Enrollment Centers and agency units, and assisting with system inquiries and document management.

The successful candidate will have strong communication skills, confidentiality, and proficiency with Word, Excel, Microsoft Teams, and Zoom.