Insurance Customer Care Specialist - Hybrid

Kemper Corporation; Chesterfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & dental plans

401(k) match

Tuition assistance

Paid time off

Employee discounts

Job summary

Kemper, located in Chesterfield, MO, is seeking a Customer Service Representative to join our front-line team. You will answer calls accurately and courteously, researching and resolving inquiries to ensure customer satisfaction.

This in-office role offers a high-volume call environment and training; after onboarding, options may include 4-10 hour days or a hybrid schedule (3 days in office / 2 days at home).

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Insurance experience is a plus.
• Call center experience a plus.
• This is an in-office role.

Responsibilities

• Answer customer calls with empathy and understanding.
• Research and resolve customer issues.
• Maintain service level standards.
• Handle a high volume of inquiries.
• Perform other duties as assigned.

Skills

Customer service

Call Center experience

Communication skills

Multitasking

Education

High school diploma

Job description

Kemper, located in Chesterfield, MO, is seeking a Customer Service Representative to join our front-line team. You will answer calls accurately and courteously, researching and resolving inquiries to ensure customer satisfaction.

This in-office role offers a high-volume call environment and training; after onboarding, options may include 4-10 hour days or a hybrid schedule (3 days in office / 2 days at home).