Hybrid Insurance Sales Specialist: Client Relationships

American Family Insurance; Toledo (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

American Family Insurance in Toledo, OH is seeking a full-time Sales Specialist to identify prospective customers, present insurance products, and tailor solutions across auto, home, life and other lines.

In this hybrid role, you will respond to inquiries, provide quotes, follow up on leads, and maintain accurate records while delivering excellent customer service and supporting sales goals through proactive outreach.

Qualifications

• High school diploma or equivalent; college degree a plus.
• Willingness to obtain state insurance licenses.
• Hybrid in-office/remote work environment.
• Strong communication and customer service skills.

Responsibilities

• Identify prospective customers and present insurance products.
• Tailor solutions to meet individual needs across auto, home, life, and other lines.
• Respond to inquiries, provide quotes, and follow up on leads.
• Maintain accurate customer and sales records and deliver high service standards.
• Explain coverage options clearly and support policy changes and claims queries.

Skills

Communication skills

Customer service

Sales skills

Training & coaching

CRM tools

Hybrid work

Time management

Team targets

Insurance experience

Education

High school diploma

Business/related field degree

Job description

American Family Insurance in Toledo, OH is seeking a full-time Sales Specialist to identify prospective customers, present insurance products, and tailor solutions across auto, home, life and other lines.

In this hybrid role, you will respond to inquiries, provide quotes, follow up on leads, and maintain accurate records while delivering excellent customer service and supporting sales goals through proactive outreach.