Sales Specialist

American Family Insurance; Hoffman Estates (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

American Family Insurance in Hoffman Estates, IL seeks a Sales Specialist to engage prospective and existing customers, assess insurance needs, and quote appropriate products. This full-time, on-site role focuses on delivering a positive, compliant customer experience and meeting sales targets.

You will manage inbound and outbound calls, process applications, follow up on renewals, and support local marketing efforts while collaborating with agency leadership and training teammates on new

Qualifications

• Strong communication and interpersonal skills to engage customers and collaborate with team members.
• Customer service focus to provide helpful, caring, and responsive support throughout the insurance process.
• Sales skills including prospecting, needs-based selling, and closing to meet or exceed targets.
• Training and coaching abilities to support sales initiatives and develop a high-performing environment.
• Experience in insurance, financial services, or retail sales; familiarity with CRM/agency systems; basic math and analytical skills.
• Ability to work on-site in Hoffman Estates, IL; maintain confidentiality and comply with regulations.
• High school diploma or equivalent required; additional licenses or certifications are a plus.

Responsibilities

• Manage inbound and outbound sales calls, conduct follow-ups and renewals, prepare quotes, and process applications.
• Collaborate with agency leadership on sales campaigns and participate in local marketing activities.
• Support training of team members on new products and sales tools; maintain accurate records in agency systems.
• Meet sales targets while ensuring a positive, compliant customer experience aligned with company values.

Skills

Communication

Interpersonal skills

Customer service

Sales

Training and coaching

CRM experience

Analytical skills

Education

High school diploma or equivalent

Tools

CRM/agency management systems

Job description

Company Description

American Family Insurance is a national insurance provider with more than 90 years of experience built on strong principles and long-term customer relationships. The company is committed to delivering industry-leading service, a reliable claims experience, and products that help protect what matters most. Policyholders are treated in a fair, helpful, and caring way, with a focus on making it easy and convenient to work with the company. American Family Insurance operates with high ethical standards, integrity, and trust at every level, creating a culture where customers are cared for like family.

Role Description

The Sales Specialist is a full-time, on-site role based in Hoffman Estates, IL. This role is responsible for engaging prospective and existing customers, understanding their insurance needs, and recommending appropriate products and coverage options. Day-to-day tasks include managing inbound and outbound sales calls, conducting follow-ups and renewals, preparing quotes, and processing applications. The Sales Specialist collaborates with agency leadership on sales campaigns, participates in local marketing activities, and supports training of team members on new products and sales tools. This role also involves maintaining accurate records in agency systems, meeting sales targets, and ensuring a positive, compliant customer experience aligned with company values.

Qualifications

• Candidates should possess strong Communication and interpersonal skills to engage customers and collaborate with team members.
• Candidates should possess Customer Service skills to provide helpful, caring, and responsive support throughout the insurance process.
• Candidates should possess Sales skills, including prospecting, needs-based selling, and closing, with a focus on meeting or exceeding targets.
• Candidates should possess Training and Sales Management skills to help coach team members, support sales initiatives, and contribute to a high-performing environment.
• Relevant qualifications include prior experience in insurance, financial services, or retail sales; proficiency with CRM or agency management systems; and basic math and analytical skills.
• Ability to work on-site in Hoffman Estates, IL, maintain confidentiality, follow regulatory and compliance guidelines, and adapt to evolving products and processes.
• High school diploma or equivalent required; additional education, licenses, or insurance certifications are beneficial and may be preferred.