Sales Specialist

American Family Insurance; Toledo (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

American Family Insurance in Toledo, OH is seeking a full-time Sales Specialist to identify prospective customers, present insurance products, and tailor solutions across auto, home, life and other lines.

In this hybrid role, you will respond to inquiries, provide quotes, follow up on leads, and maintain accurate records while delivering excellent customer service and supporting sales goals through proactive outreach.

Qualifications

• High school diploma or equivalent; college degree a plus.
• Willingness to obtain state insurance licenses.
• Hybrid in-office/remote work environment.
• Strong communication and customer service skills.

Responsibilities

• Identify prospective customers and present insurance products.
• Tailor solutions to meet individual needs across auto, home, life, and other lines.
• Respond to inquiries, provide quotes, and follow up on leads.
• Maintain accurate customer and sales records and deliver high service standards.
• Explain coverage options clearly and support policy changes and claims queries.

Skills

Communication skills

Customer service

Sales skills

Training & coaching

CRM tools

Hybrid work

Time management

Team targets

Insurance experience

Education

High school diploma

Business/related field degree

Job description

Company Description

American Family Insurance is a national insurance provider with more than 90 years of experience offering industry-leading service, claims support, and products that foster long‑term customer relationships. The organization is committed to treating policyholders fairly, with a helpful and caring approach that makes it easy and convenient to do business. Integrity and adherence to high ethical standards are central to the company’s culture and guide decision‑making at all levels. Customers trust American Family Insurance because of its consistent, values‑driven way of doing business and the strong example set by leadership and team members.

Role Description

This full‑time Sales Specialist role is a hybrid position based in Toledo, OH, with a mix of in‑office and work‑from‑home flexibility. The Sales Specialist will identify prospective customers, present insurance products, and tailor solutions to meet individual needs across auto, home, life, and other lines. Day‑to‑day responsibilities include responding to inquiries, providing quotes, following up on leads, and maintaining accurate customer and sales records. The role also involves delivering a high standard of customer service, explaining coverage options clearly, handling policy changes, and supporting claim‑related questions. In addition, the Sales Specialist will collaborate with team members, participate in ongoing training, and contribute to sales goals through proactive outreach and relationship building.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and colleagues.
• Customer Service skills focused on empathy, problem‑solving, and building long‑term relationships.
• Sales skills with the ability to identify customer needs, present solutions, and close opportunities effectively.
• Training and Sales Management skills to support coaching, onboarding, or guiding team performance when needed.
• Basic proficiency with CRM or sales tracking tools and comfort working in a hybrid (office and remote) environment.
• Ability to work toward individual and team targets, manage time effectively, and adapt in a fast‑paced setting.
• Prior experience in insurance, financial services, or retail sales is preferred but not required.
• High school diploma or equivalent required; post‑secondary education in business or a related field is a plus.
• Willingness to obtain and maintain appropriate state insurance licenses as required.