Hybrid Insurance Customer Support Specialist

01460 Continental Casualty Company; Florida; Hybrid; USD 35,000 - 65,000; Full time

Job summary

CNA is seeking a Customer Service Specialist to join our Customer Support Contact Center Team in the US. The role emphasizes handling calls and emails with timely written or spoken responses, delivering user assistance, and tracking issues as needed.

Ideal candidates bring strong communication, analytical thinking, and a solid foundation in Microsoft Office and related software. This is a hybrid role with a focus on superior service delivery.

Qualifications

• High school diploma or GED or equivalent experience.
• Typically a minimum of one year of relevant experience.

Responsibilities

• Receives and responds to calls and emails within designated timeframes.
• May use logs or other tools to track and update issues.
• Provides user assistance within applications.
• Reporting relationship to Supervisor or above.

Skills

Communication skills

Analytical skills

MS Office

Customer service

Education

High school diploma / GED

Tools

Microsoft Office

Job description

CNA is seeking a Customer Service Specialist to join our Customer Support Contact Center Team in the US. The role emphasizes handling calls and emails with timely written or spoken responses, delivering user assistance, and tracking issues as needed.

Ideal candidates bring strong communication, analytical thinking, and a solid foundation in Microsoft Office and related software. This is a hybrid role with a focus on superior service delivery.