Customer Service Specialist

01460 Continental Casualty Company; Florida; Hybrid; USD 35,000 - 65,000; Full time

Job summary

CNA is seeking a Customer Service Specialist to join our Customer Support Contact Center Team in the US. The role emphasizes handling calls and emails with timely written or spoken responses, delivering user assistance, and tracking issues as needed.

Ideal candidates bring strong communication, analytical thinking, and a solid foundation in Microsoft Office and related software. This is a hybrid role with a focus on superior service delivery.

Qualifications

• High school diploma or GED or equivalent experience.
• Typically a minimum of one year of relevant experience.

Responsibilities

• Receives and responds to calls and emails within designated timeframes.
• May use logs or other tools to track and update issues.
• Provides user assistance within applications.
• Reporting relationship to Supervisor or above.

Skills

Communication skills

Analytical skills

MS Office

Customer service

Education

High school diploma / GED

Tools

Microsoft Office

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US.

JOB DESCRIPTION

Essential Duties & Responsibilities

• Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
• May utilize logs or other tools to track and update issues.
• Provides user assistance within applications.
• Reporting Relationship Supervisor or above

Skills, Knowledge and Abilities

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.
• General knowledge of the insurance industry.
• Acts with a sense of urgency to provide superior service to our customers and internal business partners.
• Takes ownership to see things through to a timely resolution.
• Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration.
• Communicates professionally and effectively, follows up, and keeps customers informed.
• Acts like an owner when making decisions.
• Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education and Experience

High school diploma, GED or equivalent experience. Typically a minimum of one year of relevant experience.

#LI-DM1 #LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.

Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success.

Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.

At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.

At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.