Customer Service Specialist — Empowered Support & Growth

CNA Insurance; Chicago (IL); On-site; USD 35,000 - 65,000; Full time

Job summary

CNA Insurance is seeking a customer-focused professional to handle inbound calls and emails, delivering timely responses and using logs to track issues. You will provide user support within applications and maintain professional communication.

Minimum education is a high school diploma or equivalent, with about one year of relevant experience. This role includes a comprehensive benefits package and opportunities for growth.

Qualifications

• High school diploma or GED or equivalent experience.
• Typically a minimum of one year of relevant experience.
• Strong communication and customer service skills.
• Familiarity with insurance industry concepts.

Responsibilities

• Respond to calls and emails with written or verbal responses within designated timeframes.
• May use logs/tools to track and update issues.
• Provide user assistance within applications.

Skills

Written communication

Verbal communication

Interpersonal skills

Analytical skills

Microsoft Office

Organization

Insurance knowledge

Customer service

Ownership

Education

High school diploma or GED

1 year relevant experience

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking a customer-focused professional to handle inbound calls and emails, delivering timely responses and using logs to track issues. You will provide user support within applications and maintain professional communication.

Minimum education is a high school diploma or equivalent, with about one year of relevant experience. This role includes a comprehensive benefits package and opportunities for growth.