Hybrid Insurance Customer Service Specialist

Wall Insurance Agency; Carrollton Township (MI); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

PTO

Work from Home

Flexible Schedule

Licensing Assistance

Career Growth Opportunities

Bonus Opportunities

Job summary

Wall Insurance Agency is seeking an Insurance Customer Service Rep in Michigan. You will answer calls, assist with accounts and payments, and discuss coverage changes while navigating insurance systems. The role offers on-the-job training and a hybrid remote schedule with opportunities for growth.

The base salary starts at $40,000 and can be higher based on experience, with PTO, holidays off, and a flexible work arrangement.

Qualifications

• Active P&C and Life & Health license required.
• Ability to multitask while speaking with customers.
• Excellent verbal communication skills on the phone.
• Strong problem-solving ability and adaptability.

Responsibilities

• Answer customer phone calls and questions.
• Assist customers with accounts, payments, and service needs.
• Recommend coverage changes and additional protection.
• Set appointments and discuss relevant life events.
• Enter customer information accurately.
• Conduct insurance reviews with customers.
• Import and organize documents.

Skills

Multitasking

Phone communication

Problem solving

Navigating dashboards

Education

Active Property & Casualty and Life & Health license

Tools

Insurance systems

Job description

Wall Insurance Agency is seeking an Insurance Customer Service Rep in Michigan. You will answer calls, assist with accounts and payments, and discuss coverage changes while navigating insurance systems. The role offers on-the-job training and a hybrid remote schedule with opportunities for growth.

The base salary starts at $40,000 and can be higher based on experience, with PTO, holidays off, and a flexible work arrangement.