Hybrid Insurance CSR Specialist (Seattle)

Grange Insurance Association; Seattle (WA); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

LTD

Life insurance

AD&D

Profit sharing

Education reimbursement

On-site fitness center

Parking in Seattle

Bonuses

Job summary

Grange Insurance Association, based in Seattle, is hiring a Customer Service Representative to handle inquiries about billing, products, coverage, and claims, striving for high customer satisfaction and retention. This hybrid role requires two days in the Seattle office and offers comprehensive benefits.

You will provide frontline support, research billing discrepancies, and help process claims while collaborating with internal teams; licensing and continued education are encouraged, with growth

Qualifications

• High school diploma or equivalent with at least one year in customer service.
• Strong communication skills and ability to manage priorities.
• Ability to work independently and with the team.
• Proficiency with Microsoft Office and data entry.
• Desire to grow in insurance knowledge and licensing.

Responsibilities

• Answer calls and emails regarding policies, claims, billing, and inquiries.
• Research billing accounts, assist with payments, and process transactions.
• Set up new claims and coordinate billing details with agents.
• Use systems to provide accurate information and prioritize tasks.
• Collaborate with internal teams to resolve issues.
• Complete licensing and continuing education requirements.

Skills

Customer service

Phone support

Data entry

Multitasking

Communication

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Grange Insurance Association, based in Seattle, is hiring a Customer Service Representative to handle inquiries about billing, products, coverage, and claims, striving for high customer satisfaction and retention. This hybrid role requires two days in the Seattle office and offers comprehensive benefits.

You will provide frontline support, research billing discrepancies, and help process claims while collaborating with internal teams; licensing and continued education are encouraged, with growth