Hybrid Insurance CSR — Customer Care & Claims

Granwest Insurance; Seattle (WA); Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with 5% match

LTD

Life insurance

AD&D

Profit sharing

ORCA card

Free parking

Education reimbursement

On-site fitness center

Career growth

Professional development

Job summary

Grange Insurance Association in Seattle, WA is hiring a Customer Service Representative I to handle inquiries about billing, coverage, and claims while delivering excellent service to policyholders and agents.

In this hybrid role, you will answer calls and emails, research billing discrepancies, set up claims, and collaborate with internal teams to resolve issues. A high school diploma and at least one year of customer service experience are required.

Qualifications

• High school diploma and at least 1 year of customer service experience.
• Ability to manage multiple tasks and meet deadlines.
• Strong customer service orientation for internal and external customers.
• Excellent verbal and written communication.
• Proficient with Microsoft Office and data entry accuracy.
• Pursuing P&C license or insurance designation preferred.

Responsibilities

• Provide frontline support by answering calls and emails regarding policies, claims, coverage issues, complaints, and general inquiries.
• Research billing accounts for discrepancies, assist with payments, and process billing transactions.
• Accurately set up new claims according to department criteria and process billing breakdowns for agents and policyholders.
• Utilize reference materials and systems to provide accurate and efficient information. Prioritize and process incoming tasks and transactions.
• Collaborate with internal departments to resolve customer issues and complete work.
• Complete licensing and continuing education requirements. Assist with projects, special assignments, and other duties as assigned.

Skills

Customer service

Multitasking

Communication

Data entry

Discretion

Microsoft Office

Detail-oriented

Independent work

Education

High school diploma

Job description

Grange Insurance Association in Seattle, WA is hiring a Customer Service Representative I to handle inquiries about billing, coverage, and claims while delivering excellent service to policyholders and agents.

In this hybrid role, you will answer calls and emails, research billing discrepancies, set up claims, and collaborate with internal teams to resolve issues. A high school diploma and at least one year of customer service experience are required.