Hybrid Claims Specialist - Billing & Customer Support

Puget Sound Energy; Bellevue (WA); Hybrid; USD 53,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

Puget Sound Energy in Bellevue is seeking a Claims Representative to be the first contact for customers in the Claims department. You will work with Claims Agents and handle administrative tasks for Damage and Liability claims, while upholding safety and integrity.

This role offers hybrid work from Bellevue, with a competitive benefits package including medical, dental, vision, 401(k), PTO and holidays. Prior customer service or claims experience and strong communication are valued.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• At least 1 year experience in customer service and/or claims.
• Working knowledge of claims billing, collections and payment process.
• Microsoft Word/Outlook/Excel experience.

Responsibilities

• Hybrid work based out of Bellevue.
• Sets up new liability claims.
• Responds to customer inquiries via phone and/or email.
• Prepares billing statements to damagers.
• Sets up payment installment plans.
• Generates and maintains follow-up work queue for payment reminder notices.
• Prepares Promissory Notes and Confession of Judgments.
• Prepares cost breakdown and billing detail documentation and follow-up information as needed
• Assists and supports other Claims Representatives with training new and existing team members
• Assists and supports department as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Adaptability

Education

High school diploma

Tools

Microsoft Word

Microsoft Outlook

Excel

SAP

Job description

Puget Sound Energy in Bellevue is seeking a Claims Representative to be the first contact for customers in the Claims department. You will work with Claims Agents and handle administrative tasks for Damage and Liability claims, while upholding safety and integrity.

This role offers hybrid work from Bellevue, with a competitive benefits package including medical, dental, vision, 401(k), PTO and holidays. Prior customer service or claims experience and strong communication are valued.