Customer Serv Rep 1

Grange Insurance Association; Seattle (WA); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

LTD

Life insurance

AD&D

Profit sharing

Education reimbursement

On-site fitness center

Parking in Seattle

Bonuses

Job summary

Grange Insurance Association, based in Seattle, is hiring a Customer Service Representative to handle inquiries about billing, products, coverage, and claims, striving for high customer satisfaction and retention. This hybrid role requires two days in the Seattle office and offers comprehensive benefits.

You will provide frontline support, research billing discrepancies, and help process claims while collaborating with internal teams; licensing and continued education are encouraged, with growth

Qualifications

• High school diploma or equivalent with at least one year in customer service.
• Strong communication skills and ability to manage priorities.
• Ability to work independently and with the team.
• Proficiency with Microsoft Office and data entry.
• Desire to grow in insurance knowledge and licensing.

Responsibilities

• Answer calls and emails regarding policies, claims, billing, and inquiries.
• Research billing accounts, assist with payments, and process transactions.
• Set up new claims and coordinate billing details with agents.
• Use systems to provide accurate information and prioritize tasks.
• Collaborate with internal teams to resolve issues.
• Complete licensing and continuing education requirements.

Skills

Customer service

Phone support

Data entry

Multitasking

Communication

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

This is a hybrid position, requiring 2 days in the Seattle office.

Position Overview

Customer Service Representatives (CSR) receive, investigate, and respond to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Key Responsibilities

• Provide frontline support by promptly answering calls and emails regarding policies, claims, coverage issues, complaints, and general inquiries
• Research billing accounts for discrepancies, assist with payments, and process billing transactions
• Accurately set up new claims according to department criteria and process billing breakdowns for agents and policyholders.
• Utilize reference materials and systems to provide accurate and efficient information. Prioritize and process incoming tasks and transactions.
• Collaborate with internal departments to resolve customer issues and complete work
• Complete licensing and continuing education requirements. Assist with projects, special assignments, and other duties as assigned.

Qualifications

REQUIRED:

• High school diploma or equivalent, and a minimum of one year of customer service experience, preferably in high volume call setting.
• Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.
• Strong customer service orientation to support internal and external customers.
• Strong self-motivation to work independently while working well with and coordinating with team members.
• Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience.
• Excellent verbal and written skills for effective communication.
• Proficient PC skills including Microsoft Office suite, with the ability to learn new software.
• Ability to enter data quickly with a high level of accuracy and strong attention to detail.
• Ability to deal with confidential information and issues using discretion and judgement.

Preferred

• Working towards obtaining P&C agents license, insurance designation, or other higher learning within the field of insurance.

Comprehensive Benefits

• Pay Range: $17.87 to $27.38
• Flexible hybrid work schedule (2 days per week in Seattle office required)
• Medical, Dental, and Vision plans
• 401(k) plan with up to 5% match
• Employer sponsored LTD, life insurance, and AD&D
• Discretionary profit sharing and bonuses
• Fully subsidized ORCA card and/or free parking for Seattle employees
• Education Reimbursement
• On-Site Fitness Center
• Opportunities for career growth and advancement within the organization.
• A supportive and collaborative work environment.
• Ongoing training and professional development opportunities.

Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply.

Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.