Hybrid Insurance Client Specialist

Emerge; Independence Township (OH); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Emerge in Independence, Ohio is seeking a dependable Client Service Associate for a contract-to-hire role within our specialty insurance brokerage. You will be the main point of contact for clients, handle calls, respond to questions, and support service needs.

Ideal candidates have strong phone skills and customer service experience; knowledge of commercial insurance policies is a plus. Hybrid work arrangement may be available; this role offers growth in a collaborative team.

Qualifications

• Strong phone skills with professional and articulate communication abilities.
• Insurance experience or familiarity with insurance policies such as specialty, general liability and/or workers' compensation is highly preferred.
• Reliable, organized, and detail-oriented.
• Ability to work well in a client-facing, service-driven role.
• Comfortable with a contract-to-hire employment agreement.

Responsibilities

• Serve as a primary point of contact for clients.
• Handle inbound and outbound phone calls in a professional and courteous manner.
• Respond to client questions and requests in a timely and accurate way.
• Support client service needs and follow up on outstanding items.
• Maintain accurate records and update client information as needed.
• Work closely with internal team members to ensure a positive client experience.
• Provide reliable, consistent support in a fast-paced environment.

Skills

Phone skills

Client service

Communication

Reliability

Detail oriented

Teamwork

Job description

Emerge in Independence, Ohio is seeking a dependable Client Service Associate for a contract-to-hire role within our specialty insurance brokerage. You will be the main point of contact for clients, handle calls, respond to questions, and support service needs.

Ideal candidates have strong phone skills and customer service experience; knowledge of commercial insurance policies is a plus. Hybrid work arrangement may be available; this role offers growth in a collaborative team.