Hybrid Insurance Customer Experience Specialist

Van Wert Works; Contact (NV); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Central Insurance in Van Wert, OH, is seeking a Customer Service Specialist to handle billing and policy inquiries. The role offers a hybrid work model and full-time hourly employment.

You will assist policyholders and agents, provide accurate information, and develop strong relationships to enhance service quality. Ideal candidates have at least 1 year in customer service, good communication, and the ability to manage multiple tasks.

Qualifications

• 1 year experience in customer service
• Ability to work a flexible, rotating schedule 9:30am–6:00pm EST
• Strong communication and problem-solving skills
• Ability to learn billing systems and related processes

Responsibilities

• Respond to policyholders and agents via calls and emails
• Provide solutions and options to customer needs
• Navigate billing and policy questions with accuracy
• Maintain relationships with agents and customers
• Prioritize tasks to meet deadlines and work independently

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Teamwork

Conflict resolution

Active listening

Tools

Microsoft Office

Job description

Central Insurance in Van Wert, OH, is seeking a Customer Service Specialist to handle billing and policy inquiries. The role offers a hybrid work model and full-time hourly employment.

You will assist policyholders and agents, provide accurate information, and develop strong relationships to enhance service quality. Ideal candidates have at least 1 year in customer service, good communication, and the ability to manage multiple tasks.