Insurance Client Services Specialist — Hybrid

Emerge; Independence Township (OH); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Emerge in Independence, Ohio seeks a dependable Client Service Associate for a contract-to-hire role in the specialty insurance space. The candidate should be comfortable on the phone, delivering professional service and fostering client relationships in a fast-paced environment.

Prior insurance policy exposure is a plus. Key duties include serving as the main client contact, managing calls, updating records, and supporting team efforts to ensure a positive client experience.

Qualifications

• Strong phone skills with professional and articulate communication abilities.
• Insurance experience or familiarity with insurance policies such as specialty, general liability and/or workers' compensation.
• Reliable, organized, and detail-oriented.
• Ability to work well in a client-facing, service-driven role.
• Contract-to-hire employment arrangement.

Responsibilities

• Serve as a primary point of contact for clients.
• Handle inbound and outbound phone calls in a professional and courteous manner.
• Respond to client questions and requests in a timely and accurate way.
• Support client service needs and follow up on outstanding items.
• Maintain accurate records and update client information as needed.
• Work closely with internal team members to ensure a positive client experience.
• Provide reliable, consistent support in a fast-paced environment.

Skills

Phone skills

Verbal communication

Customer service

Job description

Emerge in Independence, Ohio seeks a dependable Client Service Associate for a contract-to-hire role in the specialty insurance space. The candidate should be comfortable on the phone, delivering professional service and fostering client relationships in a fast-paced environment.

Prior insurance policy exposure is a plus. Key duties include serving as the main client contact, managing calls, updating records, and supporting team efforts to ensure a positive client experience.