Client Experience Specialist | Hybrid Work & Benefits

American Amicable Group; Waco (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Group insurance

Pension plan

Stock purchase plan

Vacation days

Wellness/personal development days

Telemedicine

Employee assistance program

Ergonomic furniture program

Performance bonus

Discounts on company products

Job summary

American Amicable Group is seeking a Client Experience Representative to respond to inquiries, explain policy information, and update client accounts. You will research accounts, escalate when needed, and document interactions while maintaining knowledge of products and procedures.

The role requires 2+ years in customer service or insurance, strong communication skills, and proficiency with MS Word, Outlook, and Excel. A hybrid work environment and supportive benefits are offered.

Qualifications

• 2+ years of experience in customer service, insurance, or related field.
• Ability to communicate clearly about policy information and account updates.
• Familiarity with MS Word, Outlook, and Excel; quick to learn new systems.

Responsibilities

• Respond to client inquiries via phone, email, and written correspondence.
• Provide clear explanations of policy information, coverage details, and account updates.
• Research client accounts and documentation to resolve questions and issues.
• Determine when requests require escalation to management or specialized departments.
• Document all client interactions, including inquiries, concerns, and actions taken.
• Maintain strong knowledge of company products, policies, and internal resources.

Skills

Customer service

Insurance knowledge

Typing 30-35 WPM

English proficiency

Multitasking

Documentation

Tools

MS Word

Outlook

Excel

Job description

American Amicable Group is seeking a Client Experience Representative to respond to inquiries, explain policy information, and update client accounts. You will research accounts, escalate when needed, and document interactions while maintaining knowledge of products and procedures.

The role requires 2+ years in customer service or insurance, strong communication skills, and proficiency with MS Word, Outlook, and Excel. A hybrid work environment and supportive benefits are offered.