Inside Sales Specialist

pc/nametag, Inc.; Verona (WI); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) matching

Generous PTO

Gainshare Bonus Plan

Hybrid Environment

Growth Opportunities

Job summary

pc/nametag, Inc. in Verona, WI, is hiring an Inside Sales Specialist. You will manage day-to-day order flow for strategic accounts and collaborate with Business Development and Account Management to enhance service and revenue growth.

The role emphasizes upselling and cross-selling while maintaining strong customer relationships. Hybrid work with in-office days two days per week, after training, and a supportive, upbeat team culture.

Qualifications

• 3+ years of strong customer service experience, ideally in a contact center environment.
• Experience in managing large customer accounts.
• 1 year of soft sales experience.
• Strong attention to detail and time management skills.
• Comfortable working at your computer throughout the day.
• Proficient with Microsoft Office Suite, ERP order entry systems.
• Ability to type a minimum of 40 WPM.
• Strong work ethic and self-starter with the ability to manage multiple priorities.

Responsibilities

• Serve as the primary daily point of contact for assigned strategic customers and verticals, managing order execution, special pricing, and incentive programs with accuracy and urgency.
• Partner with Business Development and Account Management to support account strategy and provide proactive, high-quality service.
• Resolve order challenges, coordinating cross-functionally and escalating issues as needed.
• Address customer concerns and order-related issues quickly to protect and grow key relationships.
• Participate in strategic meetings to support growth initiatives for top accounts.
• Support revenue growth through product consultations, tradeshow lead engagement, and identifying upsell opportunities.
• Manage customer inquiries across channels, delivering exceptional service and cross-selling when appropriate.
• Contribute to team goals including revenue targets, service levels, and customer satisfaction metrics.

Skills

Customer service

Account management

Soft selling

Communication

Time management

Rapport building

Attention to detail

Multi-tasking

Professional demeanor

Tools

Microsoft Office Suite

ERP order entry systems

Typing 40 WPM

Job description

• Hybrid Work Environment (after training, in office 2 days/week – Tues & Thurs)
• Generous benefits and fun perks!

Hey there, event enthusiast! If you’re looking to work for a company that’s upbeat, supportive, and a 5x recipient of Madison’s “Top Workplaces” Award, let's connect! pc/nametag is an entity of Avery Products Corporation, which means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

As an Inside Sales Specialist, you will play a key role in supporting and growing our most strategic customer accounts. You’ll own the day-to-day order management process while partnering closely with our Business Development and Account Management teams to deliver exceptional service, strengthen customer loyalty, and drive revenue growth.

Your Day as an Inside Sales Specialist:

• Serve as the primary daily point of contact for assigned strategic customers and verticals, managing order execution, special pricing, and incentive programs with accuracy and urgency.
• Partner closely with Business Development and Account Management Representatives to support account strategy and ensure customers receive proactive, high-quality service.
• Take ownership of resolving order challenges, coordinating cross-functionally as needed, and escalating issues appropriately.
• Address customer concerns and order-related issues quickly and professionally to protect and strengthen key relationships.
• Participate in strategic meetings with sales team members to support growth initiatives for top accounts.
• Support revenue growth through product consultations, follow-ups, tradeshow lead engagement, and identification of upsell opportunities.
• Manage customer inquiries across multiple channels, delivering exceptional service while incorporating cross-selling and up-selling when appropriate.
• Contribute to individual and team performance goals, including revenue targets, service levels, net promoter scores, and customer satisfaction metrics.

Your Qualifications:

• 3+ years of strong customer service experience, ideally in a contact center environment
• Experience in managing large customer accounts
• 1 year of soft sales experience
• Strong attention to detail and time management skills
• Comfortable working at your computer throughout the day
• Proficient with Microsoft Office Suite, ERP order entry systems
• Ability to type minimum of 40 WPM
• Ability to quickly recognize and resolve potential issues
• Strong work ethic and self-starter with the ability to manage multiple priorities
• Ability to quickly develop a rapport with customers with a professional and friendly attitude
• Excellent listening skills with the ability to ask probing questions and understand concerns
• Excellent interpersonal skills; must have strong verbal and written communication skills
• Ability to travel occasionally for client visits and to exhibit at tradeshows (up to 15%)
• Ability to work Monday – Friday, 8-hour shift within 8am to 5pm

Who We Are:

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

What we offer:

Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We support you by offering tons of opportunities for growth, development, and support. Plus, we’ve also got you covered with full benefits, PTO, and more:

• Competitive Pay: Receive compensation commensurate with experience.
• Amazing 401(k): Save for the future with our 401(k)-match program.
• Generous PTO: Enjoy paid time off starting at 16 days per year.
• Gainshare Bonus Plan: Celebrate company success with financial bonuses.
• Hybrid Environment: Support work/life balance with the flexibility you need.
• Growth Opportunities: Support your professional development year-round.

Did we mention we love having fun? Team outings, catered lunches, themed dress-up days, and ice cream socials are just a few examples of activities we host to infuse fun into the workweek.

Join the Tag Team!

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you.

We are proud to be an equal opportunity employer and provide a drug-free workplace.